Sears Heating and Air Conditioning

To keep it short, 100% a bait-and-switch scam. They provided an estimate to do a $100 vent cleaning. They did not bring any tools in and one of them waited in the van as the other told us that we will have to pay $528 extra to clean the blower unit in the HVAC system and to sanitize it. They left without cleaning the vents after we denied the extra services. They were trying to check if we would take the bait as quickly as possible to go try scamming another household.

Rachid, our repair technician, was great! The rest of the customer service and the program were horrible and I will not recommend or use it again. We were somewhat surprised when our refrigerator was not fixed on the original service date. We had indicated the compressor had gone bad, yet on September 6th when the technician came out he brought no parts. He did an evaluation and then ordered parts and set our appointment for ten days later. That is somewhat understandable although disappointing. Then things got even grotesquely worse! On Saturday, September 16th (our original repair date) we were told to sit home from 8 to 5 and await our repair service. We arranged our schedule on that day so that could be accomplished. Halfway through that day, we got an email out of the blue th

100% a scam. Dudes literally sprayed air down my vents along with some spray that tried to make me think it was some special cleaner. I had all the tools they brought. Nothing special. Do not recommend.

I don't know why anyone would put themselves through this service. The number of questions you have to answer over the phone, the number of times they transfer you to some other representative where you answer the exact same questions is the dumbest systems I've ever encountered. One time I was actually transferred 3 times, all just going around in circles.

They were punctual, knowledgeable and courteous. The job was completed early and I am undoubtedly satisfied.