Sears Heating and Air Conditioning

The workman who replaced siding did good work as did the gutter installers my horrible experience started with the salesman and continued through the project coordinator. First the salesman did pressure me to sign immediately not allowing me to collect other bids...I gave in because he said the process would be expertly managed/best product/and great service. That if I shopped around I would find a cheaper price but I would not have the service of Sears. Nothing could have been further from the truth. The project coordinator called me and understood that the one thing I was requesting was to be informed before they were to start the jobs I could walk the crew around my house and show them each little area of concern- I have an 1940's home and well it is a little odd. One day I showed up af

BEWARE: I have had a HORRIBLE EXPERIENCE with the replacement of the front and back doors. The doors were initially installed incorrectly, causing the doors to be scratched as they opened and closed. The glass on the front storm door was literally falling out due to a stripped screw. What was promised at the sale was not delivered. In fact, I was chastised for having my own locks placed onto the doors. They placed painted molding around the front, outside door when I was promised that it would be a color-based metal which would not scratch. I was chastised again for challenging them on this aspect. I even invited the project manager to come and see the job, but he was too busy to take the time to see the shoddy work. He told me that he had a family and that time was more important

Patrick the salesman was great working with during the sale and followed up after the scheduling department they didn't know where that was coming or going . Jeremy the installer him and his crew were great very informative and did a great job did not have one window and one was wrong but that was not their fault put them on backorder took 2 1/2 weeks to get the window finally after three weeks. Jeremy got to finally come out and installed it during the three-week process just to get The window they should I had in the first place. They change management they really got messed up didn't know weather they were coming and going hard to get anything out of them. Their communication in the office really sucks and I'm still having problems with the office not call me back supposed to be

I rate Sears Home Services a -5. I made an appointment and waited 4 hours and no one called or showed up. When I called the 1-800 number I was told that they had to call the dispatch to find out why no one had showed up. After being on the phone for 10 minutes and getting no where they told me that the repairman would give me a call. Less than 2 minutes later, he calls says he's on his way. I ask why so long and why hadn't he called. He laughed and said he was busy. 4 hours I waited and when I finally hear something the repair laughs. Not good Customer Sears Home Services will never be called by me ever again for any type of repair service. Good thing that I didn't purchase the Fridgdaire ovens from Sears.

The windows I bought were near top-of-the-line, as expected. We paid a premium price for what we thought would be a great installation experience. Then a 'crew' of ONLY one person showed up to to my '1-day' window upgrade job. Numerous calls up the sales-rep and supervisor line got lots of talk, but no help. My 'one-guy' did a near excellent job on the windows. But it took three days to finish. Two small issues that we could not resolve were due to the sales team not understanding the installation process. However, the non-existant 'help' that I received from the installation coordinator and the area supervisor means that I WILL NOT recommend SEARS (or is it now K-Mart) for this kind of work.