Sears Heating and Air Conditioning

We finally got a good technician, willing and able to take the time to troubleshoot the issue properly. The laundry center had been serviced by two prior Technicians in November and December and they could not fix the issue. It took more than three months to get fixed. You need more technicians like Ahmed, who are not in a rush to leave for the next appointment, to the expense of the customer.

I ordered service with a requirement to bring the Door Dryer Hook 0023811 on the order -David came with no product and charged$138.03 but couldn’t do anything as he didn’t bring the part I Also ordered the part but it’s 5 days later and still Haven’t received it ! -so no service or part ordered or repair on my dryer but was forced to pay a service charge of $138.03 And $38 for a part I haven’t received I want both payments reversed

I pay AHS home warranty and am always glad when they send Sears Home Services. Because they always get the repair done. Richard was outstanding in taking apart my dryer and dislodging the sock trapped in the exhaust fan blade. Fast, clean organized.

Was on time and knowledgeable. Unfortunately, the cost of the repair would close to the amount of buying a new dryer. I am hoping to contact GE to see if the heating element is under warranty

Repair of lg washer. It is still Broken. Sears now uses AI to field and answer all service issues. You can not speak to a human. I called the gentleman on his cell that sears used to repair the item and he did not answer within the warranty period. Now Sears is saying that it is beyond the warranty period and a new repair for the same issue will be the same price. Do not use Sears home services. They are a third party vendor and will not help you to resolve your issue as they have promised in their response to this good review.