Sears Heating and Air Conditioning

This store got pretty much everything you need. I mean it, everything! The tool selection and prices are great and they also have a really good return or exchange policy. I am willing to pay a little more but know I have some warranty if I need it. I just wish the people working there would be just a little nicer. All in one, a great store! I like it!

I've been a Sears customer since 1977. In the past week I've dealt with the employees in this store. The girls need lessons in answering the phone, being courteous and speaking so they can be understood. I bought a battery last week and the girl at the counter had no people skills. Might be a good idea to put the employees thru some kind of class to improve their skills. Just sayin'.

11/09/2017 Just as promised I am posting a review for Sears Home Services. The absolutely worst customer service ethic out there. The worst! On Monday, 11/07, I sat here all day long waiting for a tech to come and fix the ice maker on my Kenmore refrigerator (less than a year old) only to be told that it was out of warranty!!! After much deliberation and being told I had to prove it, they finally conceded they had input the wrong date for my purchase. So after he said he fixed it with a new motor for the ice maker, which he tells me go out all the time, he leaves. The ice maker never made any ice. Did he actually replace the motor? I think not Fast forward. . . I call this morning to complain and to make yet another service appointment. I am told the first available appointment is not unt

I've been to this store time and time again and yet every time they never have what I've wanted. I will check the website to see if they have an item available and I will call in-store just to double check. The store personnel will often confirm they have the item I'm looking for so I proceed to drive to the store yet when I arrive they won't have the item and refuse to check in the back for more. I'm finally finished with this place and won't be coming back since clearly the workers here are too lazy to check the floor for the item.

I want to be clear that this review is for the Sears customer service warranty repair department. I cannot review them, so I am reviewing the store from where we purchased our appliance. We purchased a Kenmore Elite refrigerator/ freezer unit less than two years ago. We also purchased the extended warranty. On Sunday, October 9, 2016 we came home in the late morning to our refrigerator sounding like a small lawn-mower. I immediately thought it was the motor or compressor. I checked items in the freezer and refrigerator and found them to be already thawing out. Luckily we have another refrigerator in our garage, and spent the next two hours moving things to the garage unit, and throwing things in the trash that had already spoiled. I called the Sears repair phone number 1-800-4MY-SEARS, an