Sears Heating and Air Conditioning

This experience with Sears, the Hero Program and the Sears contractors (Quality Mechanical Professionals Inc) has been horrible. Its been 3 and a half months and its still having some problems and is not completed. I almost went into shock the first day (which was two days late to start) and could not even find anyone to help for over a week. I had to turn to the BBB for help.

amazing service and quality! the technicians at sears heating and air conditioning in san diego are top-notch and efficient.

I highly recommend Sears Home Improvement for windows. My experience was superb starting from sales reprehensive to the installer. The windows maybe slightly more expensive than other companies but the quality is worth the cost - Double-strength laminated security glass, excellent warranty, and slightly tinted to keep the heat of the sun to a minimum. I have a small house 6 windows and a sliding glass door. I have done this in phases and have been extremely happy with the professional of all the Sears Team members involved.

I contracted to have my roof replaced in January 2016. The roofers came and did the roof in February, although the skylights that were to be replaced did not get installed. I called to find out when the skylights would be installed, and was told that they had been installed. I was standing under the one that had a crack in it, so I reiterated that they had not been installed. I was told the supervisor would check and call me back with an answer. After a few weeks, I called again and was told that the skylights were not part of the original contract. I pulled my copy of the contract and it clearly stated "Replace and install skylights." Again I was told the supervisor would check on it and call me back, and again I had to call back after a week. At this point, I was told that the ro

SEARS WARNING ! Do not trust and use Sears for any home improvements. They use subcontractors. They will lie a say they don't to make the sell. And when things go wrong they give you the run around . I purchased a brand new A/C and Heating unit with a new Electrical Panel for my home from Sears and they lied and send me subcontractors to do the work . The subcontractors did the worst job ever that they had to redo half of there work before the job was even done. Then once it was done I had issues with the A/C cutting the power out in part of my home. The heater didn't even work at all. The contractors came out and fixed the heater but told me that they couldn't do anything about the power cutting out. So I call the project consultant who sold me the new AC and heating with new electrica