Sears Heating and Air Conditioning

Initial appointment with the Sears rep started out rocky. The rep was late for the appointment then, he rescheduled and was late for that appointment. Sales rep told us that work could begin within 1 week. After selections were made and contracts signed, we were informed, by project coordinator, that a permit was required by our township. Work began 4 weeks after purchase. The contractors were excellent and the job took only 2 days. We are very happy with the job.

had a mini-split system installed and it has been the most horrible experience. They gave us false information about the financing as well as the sizing of the Unit and where the condenser could be located. They went ahead and did all the lines before checking with me then it was too late to change anything. They told me nothing would be charged until the work was complete and we were satisfied but started charging me before the work was finished. Stanley Ortiz the sales person who disappeared after his selling job was done and never got back to me when I tried to communicate my dissatisfaction with everything. The condenser was huge and was never communicated it would be that size or that it could not be installed on the side yard. Because of the HUGE condenser now I have no backyard spac

Very disappointed with the service. At first before signing the contract, I was a priority. They informed me since it was winter and very cold, they will put a rush on it. They promised the job to be done ASAP! Once they had my money, they took their sweet old time. I was no longer a priority after signing the contract. They even avoided my call when I inquired on why is taking 5 days to have someone start the work. They were rude to me. Do not use Sears If you want the job done in a timely manner

My mother and I used Sears Home Services to have new windows installed. From the beginning there was confusion and miscommunication between Sears Sales and Sears project manager etc. The initial visit the salesman thought he was here for an HVAC visit. The salesman, Clay, took measurements, we told him what we windows we wanted etc. We asked that he give us some time to save some money up first before they start work. so a few weeks go buy, Clay, the salesman, comes out and we again go over what we wanted. It took a few hours. Come to find out his second visit wasn't to install the windows which we were led to believe. Also while Clay was here he led us to believe our window sills were rotted which come to find out they weren't. So then we had to wait a few more weeks so Sears can get a

Wanted to expand on my one-star review.... The serviceman who came out was friendly and knowledgeable. We had absolutely no problem with him. The reason for the one-star is the price of a service call. We were charged $164 just for him to come out, which no one told us when we made the appointment. We ended up deciding that the cooktop should be replaced, so no actual work was done, just $164 for the service call. When I told the repairman that we were unhappy, he referred me to the Sears Home Services headquarters in California. I called them to ask if we had any recourse. Was put on hold several times, as they told me that the local offices set their own prices, and they had NEVER heard of a service call price that high anywhere else in the US. In the end they said there was