Sears Window Replacement

Communicating with the office was a bit of a problem. I had to call several times and even had to call corporate to get project status. However, the installation team was very professional. They worked quietly, efficiently, respectfully. The cleaned up after themselves, not only at the end, but every step of the way. It's only been a couple of days, but so far so good on the windows. I did not know, however, that I would be responsible for protecting the trim with stain, paint or polyurethane. That should have been explained during the sales process. Nevertheless, I am satisfied with the installation so far.

Would highly recommend Sears Home Improvement for windows. Salesperson David Kenyon was professional and thorough with the in-home consultant and sales process. Windows came in on time and the installation team did a fantastic job and took Covid precautions seriously which we appreciated. Our new windows look great and we couldn’t be happier

I usually have good experiences with contractors who work on my house. My interactions with Renewal by Andersen started off well. We had a plan, the office and district manager were all attentive and upfront. I was even patient knowing that COVID was slowing down production, so I agree to have windows installed in February 2021 after speaking with them in November. February came and went, no communication. I called to check in since no one reached out to me. In March, I get a call to schedule a date,( after many texts to the District Manager). We are told a date, they cancel the next day citing because of the impending rain. Weeks go by, no one called to reschedule, no one reached out--no one! I then start texting my contact. This goes on until the third week of April. Then I find they l

I don't even know where to start. Overall the job came out nice, but we waited 5-6 weeks for the lights that went with our vanity and cabinet. If we had known we would have this much of a delay, we could have scheduled our painter to get in before anything was replaced in our the very small bathroom. I am still trying to get warranty documents. The workers worked very hard. The job would have been done in 3 days. I would not recommend.

The Sears (Transform) home improvement (HVAC) has left me and my wife very satisfied with the completion of the project. Sears Home Improvement was not the only contractor that we received quotes for the job nor were they the least expensive. They were, however, the most thorough in measuring our home's HVAC needs and the most willing to sit down with us and walk us through what they offered including various standard, better, and best options in terms of equipment. They offered us two separate "brands" for the HVAC they serviced with Kenmore being their standard and "elite" models with Carrier being their upper end product. We ended up going with the Carrier unit due to various factors. Our contract with Sears also included a five year maintenance plan which was very enticing. The primar