Sensenig & Weaver Well Drilling Inc

I contacted this firm this morning to get an estimate on well drilling. I received a call back from a woman who was rude on the phone. The first point of contact is crucial for any business to obtain and retain business. Professional customer service representatives make an enormous difference in client retention.. As a person in an industry that requires this service on a regular basis, it may have behooved this company to have a more pleasant customer service representative. My referrals will not find their way to this company and if you intend to be treated with respect I'd advise you to look elsewhere.

Onsite crew was extremely friendly. Unfortunately, the drilling rig broke down multiple times and eventually they gave up going any deeper because the drill bit was too dull. Best part was they ignored my calls afterwards and never came back to plumb the water into my house, leaving me with an $8k hole in the ground for nothing.

Needed a new well for our house due to our current well being only 30 ft deep. They came out and got the job done quickly and efficiently giving us plenty of water! We had a different driller before who made us wait 7 months and couldn't get it done causing a host of issues. I was weary at first but they did a great job on our well and got to us within a month. Highly recommend for anyone needing a well drilled. We were in a time crunch with a baby on the way so I appreciate all the work they did.

They conducted emergency service on a well issue within 24 hours. Very fair pricing and knowledgeable employees. I was very pleased with my last encounter with them and that's rare these days for a service organization. 2 opportunity areas for the future: -As a standard service, flush the lines from the well to the house when replacing the pump to remove sediment. -Don't exclude American Express from your list of accepted credit cards. 😃 I will be using them again in the future!

This company is absolutely amazing! Called and spoke to Brian who assured me he could get a stuck well pump out and they could replace the well pump. Brian showed up early and had the old stuck well pump out quickly. The plumbers showed up and had the well pump installed and running in no time at all. They are set up well to do their job, no pun intended. They worked individually and independently of each other to get the job completed. This all happened within 24hrs. Amazing! Thank you! Ken H.