Septic Products Incorporated

I have been buying products from here for years, unfortunately there has been a steep decline in product quality. Especially on the floats. I have lost thousands in warranty calls and replacement cost. Of course when you call the office nobody will admit to it, and claim it's just a rare occurrence, well this is my 18th faulty float in a little over a year. Nobody I bought them from wants to warranty the product. Do not by floats from here, there is higher quality elsewhere.

I am giving a 5 star period I was in a bind. We normally use another supplier. They got right on it even though we didn't have an account set up before today. And I got my problem taken care of. Looking forward to using them in the future

I literally called to ask a question regards the septic tank system, and I have woman representative that was unbelievable rude. Didn’t want to help and hang up. I called again and a man answered right way and as I’m explaining was just had happen, he as well hung up in my face. This happened April 19, 2024, around 12:45 pm Eastern time. I’m giving these details hoping a superior called them out on their lack of professionalism. In the end of the day that’s represents SPI. No wonder why the reviews are so bad!!

Lady who answered the phone either was having a bad day or has low people skills Lady I’m trying to buy product from your company that pays YOU. You owe patience to your customers who are trying to understand your products. Short patienced lady do better maybe your company will grow

Woman at the desk was incredibly helpful and courteous. She was able to help me find the products I needed to assemble a wonderful septic system that I can finally be proud to show my friends and family