Service Partners

Three stars for allowing overnight parking. 07:30 delivery appointment. It's now 10am and they're about halfway done. Day cab/local drivers are in and out in less than 15 minutes, but OTR drivers can expect to wait 2-3 hours. Bring food and your own porta potty situation. Call the number listed on the bills to check in if nobody acknowledges you from the warehouse. Even if you stayed overnight, some OTR trucks will roll in and try to jump ahead unless you make contact ASAP. Plenty of room to maneuver. Docks 18, 19, 20 are for OTR. Docks at the end are for local/day cabs. Convenience (directions, parking, etc) - 9/10 Wait time - 0/10 Communication - 2/10

Delivering: Drive into the lot from the road and go towards the end on your right. Shipping/Receiving office is there with the docks. They had me in and out in just over an hour. Friendly and helpful staff. Holding area opposite side from the Shipping/Receiving area. Grab a spot between the trailers if you need to park.

Always good place to park overnight takes about an hour to unload very nice people here

We were a client of Service Partners, and during a delivery, a driver hit our HVAC unit. Accidents happen and the manager at Service Partners (Andrew Welborn) personally showed up and verbally indicated they would take care of it (great response so far). I indicated that I only expected a repair OR partial replacement cost because it was an older unit. However, they decided to take no responsibility after the conversation. In my opinion, this was a situation where they thought they could get away with it, instead of doing the right thing. In the meantime, I refused to pay a portion of invoices I owe them in hopes of a reasonable resolution. Instead they’re applying pressure to a small business and threatening collections. I said I’d pay the balance immediately after resolution. (upd

I have an appointment 7:00 am these people start unloading me 9:00 am. So what is the appointment for.