Service Quick, Inc.

It's ironic that their name is Service "Quick" . Other than their technician trying to get out of your house as quickly as possible, there's nothing "quick" about them. They have anemic customer service skills, no sense of urgency, and no follow-through. They will verbally give you an appointment date, however will change that date to a later date in the follow-up text confirmation. It's a real shame that this is a company Samsung has decided to partner with for service on Samsung appliances purchased from Home Depot. The horrific experience with Service Quick was enough to deter anyone from purchasing Samsung appliances in the future.

Customer/Service Support is well below what a reasonable person would deem acceptable. Status updates had to be sought out by the customer (me) throughout what has been a 2 month process. The remaining task, a replacement of a door shelf that the service tech broke, has been in suspense for 4 weeks! Customer/Service Support is telling me (after several repeated, and unanswered, attempts to get an update) that they haven't received the part yet.....a $60 item that I can get from Amazon in 2 days. One cannot help but interpret their inaction as an attempt to frustrate the customer, to the point of them eating the cost by buying it themselves, which I intend to do. Before he departed, the first tech that visited, told me that they could not silence the persistent alarm that was occurring (4

Impressively poor service. Tech refused to install the part he had been sent with. Tech spoke over me and refused to acknowledge that it made no sense for Samsung to send them the replacement door, and then to send a tech to our home to replace it, only for the tech to then claim the issue was non existent. We have been dealing with this situation since May.

Basically a scam service along with Samsung. Samsung refers you to them to handle warranty claims and they charge you $200 before they come out in order to handle a warranty claim. What kind of a warranty service is that! Samsung refrigerators are trash and this service is basically a money grab disguised as a warranty answer for Samsung. I would never recommend buying a Samsung refrigerator to anyone.

The worst possible repair company any brand can partner with. I have a repair call for my Samsung fridge through Samsung. They sent me to them. They took $140 from me for a diagnosis they never showed up to the house for, because they decided I need a part that they ordered without even coming to my house. I insisted for them to come to my house to diagnose the issue. They are dishonest, lazy, deceiving, and have the worst customer service.