ServiceMaster Restoration by Marano Services

I had a flooding in my basement and ServiceMaster Restoration by Marano Services was called to do the water damage clean up, mitigation, and remediation. The crew was very efficient, pleasant, and knowledgeable of what each had to do to accomplish the tasks at hand. Lucas and the Team were very informative and receptive to suggestions. They ensured that after doing what they’re supposed to be doing, the premises were cleaned up prior to their departure. While this was going on, Erica who is the Office Manager was incredible in facilitating the whole process and was constantly following up and returning my calls. She was very responsive and did a terrific job from day one up to the setting up and removal of the POD storage when the work was done. Although Erica doesn’t know me from Adam, sh

After a recent fire at my apartment building, I received outstanding service from Lucas, Alfonso, and their team. They managed my claim with professionalism and courtesy, addressing all my concerns and providing clear explanations. Their support during this difficult time was outstanding. If you are dealing with a loss, I strongly recommend contacting this team – you will be thoroughly impressed. Their exceptional professionalism was demonstrated in the efficient demolition of my house, meticulous soot cleaning, and rapid debris disposal. Once again, thank you to ServiceMaster, Lucas P, and Alfonso M.

I can't say enough about how empress with the clean company. Absolutely outstanding service. From the moment Lucas and Alfonso walked in the door their professionalism and warmth stood out. There team arrived exactly on time fully equipped and ready to work. They did not just clean they transformed my space. Every corner spackled, every surface shinned and even the air felt fresher. What really amazed me was their attention to detail. They noticed and handled things. I would not of even asked. The staff was friendly, respectful and clearly took pride in their work. Lucas and Alfonso are an invaluable asset to the company. There leadership not olny ensures a spotless and safe environment but also builds a strong cohesive team that takes pride on their work There performance has been

I had a plumbing loss at my home and ServiceMaster by Marano Services did an outstanding job from start to finish. Their team was professional, polite, and extremely thorough. The supervisor was excellent—organized, responsive, and made sure every step of the process was handled properly. They did a great job mitigating the damages right away, thoroughly assessing for any new issues, and ensuring there were no risks of mold or other long-term problems. Their attention to detail and commitment to a clean, careful job gave me complete peace of mind. The customer service was excellent throughout the entire process, and the crew’s work ethic was second to none. Overall, ServiceMaster by Marano Services went above and beyond, and I would highly recommend them to anyone in need of restoration

I had an incident about 2 years ago, with a defective hot water tank that had a massive leak..Unfortunately there was nobody living at the home at the time and the basement flooded badly. I normally check on it every couple of days but that's all it took to cause a major event. We called ServiceMaster and they immediately went to work, cleaning up the place. They took off sheetrock that was ruined by the water and they remediated any mold that had grown in a very short period of time. Because it was a hot water tank my mold will grow very quickly. I'm very happy with how they took care of my issue back then. Fast forward, 2 years later I had another issue with a sewer backup. I called Erica at ServiceMaster, who remembered me from the last issue and came to my rescue. Erica sent a team, A