Smith Brothers Supply Co

My washing machine went out a few weeks ago, and we’d been stressing over how we were going to afford another one. We were about to buy something way out of our budget, so I decided to call around for used options. I called Smith Brothers and asked if they sold used washing machines. The woman on the phone said they didn’t, and we ended the call. Not even a minute later, she called me back and asked if I still needed a washer. I told her yes, and she explained that they had picked one up from a customer who was upgrading to new appliances. There was nothing wrong with it, and she offered to give it to me..for free. I was honestly shocked and asked if she really meant it. She did. She wished me a Happy Thanksgiving and told me it was mine. My husband picked it up right away, and it has be

Great folks to work with. Hauled off the old and installed the new, check all hoses, and connections. Mama's happy, everyone is happy at my house ! Thanks

I’ve been in there three times this week and every employee has been super courteous and helpful, try getting that level of service and expertise at one of those big box stores, (including Ace). Carrollton is lucky to have stores like this still in business!

Very knowledgeable, personal experience. Employees go beyond to assist the contractor full needs. Has ability to locate parts and materials that I haven't been able to locate at many larger supply companies, that's why I prefer here,. Eddie, and Chris are terrific, I will definitely continue my business here.

Customer service: I think people *think* they know what good customer service is... wandering into a big box store, walking around for less than 10 minutes until you find an associate who is winding down their conversation with a colleague and grab them before the other person waiting for them takes them first. NO. Smith Brothers IS true customer service. On the phone... yes, they actually are friendly and helpful over the phone!! (And yes! they actually answer their phones!!), in person, before, during, and even after the sale. My recent experience: Replaced my 35 year old water heater (previously on well) and needed a thermal expansion tank (for Code but also because I switched to county water, creating a [blah blah blahbidy blah blah blah] water system in my home. Mike can explain it :)