Smith & Keene

We had our home generator installed several years ago by Smith and Keene and have had yearly maintenance by their technicians. I have nothing but good things to say about the maintenance service, the customer service representatives, and the technicians. Frankie was out today to perform yearly service and he called prior to arrival, provided information concerning the maintenance, completed the service and was professional, as well as efficient, friendly, personable and knowledgeable. He was also pleasant and appeared interested in listening to and answering my questions. Anytime I'm asked about our generator and experience, I always encourage people to speak with Smith and Keene.

I had no hot water for 3 days. I called office and Miles was here within the hour. Nicest and knowledgeable person. He deserves many 5 star reviews

We had Dylan Whipple to work on our big unit #8 at church today. He's a young tech but is professional in how he handles the customer. He was able to get the unit working today and we like his manners.

We have used Smith and Keen for a few years now to service our HVAC units, and we have been very pleased with their service. Dennis, whom is our maintenance technician is excellent. He is respectful, courteous, on time, but most of all, he does a great job.

I will not call Smith and Keene again. I waited in an empty house for 5+ hours for a technician who came to do a job. Only to find out Smith and Keene doesn't perform this type service. Clearly a misunderstanding; And my clients were charged.(I will pay for them) These clients have been serviced by Smith and Keene many years and had recently purchased new HVAC equipment from them. I kindly explained the misunderstanding about the job to be done and to be quite blunt no one cared. In response. I made the appointment. They did not call and you are mis-informed. This was not called out by the home inspector it was called out by the appraiser and I was very clear about the work that needed to be done as the asbestos covered pipes needed to be wrapped in plastic and sealed with tape. I explai