Smith Power Group Inc.

I contacted Generac to have a whole-house backup generator installed and was referred to Smith Power Group as their authorized representative in my area. Carlton Smith came to my house personally to evaluate what size generator was required. I was extremely impressed with Carlton as he was very personable, knowledgeable and professional and able to answer all of my questions. He gave me a proposal which I accepted and Mary, the office manager, handled all of the permit applications. The team that installed the generator was first class, knew what they were doing and made the entire process as painless as possible. I was particularly impressed with electrician Mike Monkiewicz who took the time to explain everything to me and pointed out that my electric panel was in danger of failing due to

Carlton and his staff installed a Generac Whole House Generator and were professional at all times. His crew was polite and answered all my questions. Mary in the office was prompt to respond to all my emails and phone calls. I highly recommend them for any work you might require.

Smith Power had serviced our Generac 20KW generator for a few years. Over time we've come to realize we needed a stronger unit to meet our needs. Till now we've always spoke with Mary when we needed service and felt like we had a good enough relationship that we could depend on receiving an honest recommendation from Smith Power. We called and within a couple of days Carlton visited us, performed a thorough evaluation and recommended we upgrade to a Generac 26KW unit. We agreed with his proposal, signed up and our new unit was installed a few days later. We were very pleased that Smith Power handled 100% of the conversion. With our original unit we had to coordinate between three parties (dealer, electrician and plumber). Smith Power also took away our old unit and coordinated with Sout

I needed repair on my Generic Generator. I contacted the two best rated companies near me. Smith Power Group Inc and Quality Power Systems. Quality price shocked me they wanted $225 for the first 1/2 hour $225 for the next hour and $56.75 for every 15 minutes. Carlton Smith came out at no charge and seen that I needed a air intake box that was broken from a back fire and a new stater motor. The next day he got back to me with a price of $590.00 dollars for the total repair. The parts alone cost around &350.00. Not bad considering it would of cost me over $500.00 just for labor with Quality Power.A couple of days later after the parts arrived two workers of Smith Power came out and did the repair . Generator runs great.Nice job from all. Thanks Ron

My experience with this company has been nothing short of frustrating and disappointing. We had several concerns that needed to be addressed, but it took multiple attempts to "fix" the issues, only to discover that they were never truly resolved and even caused new problems. The panel labeling was incorrect not once, but twice, and despite our efforts, it remains improperly labeled. We were left to fix it ourselves. To add to the list of issues, they roughed our garage but failed to run it to a separate breaker. As a result, our 30x30 garage is powered by the same circuit as our laundry room and pantry. It's ridiculous to expect us to run power tools and chargers simultaneously while doing laundry. The lack of professionalism is astounding. During their last visit to complete tasks in ou