Smoke Alert Home Fire Safety

Craig and Johnathon were extraordinary in the installation of my fireplace insert. It was brutally cold and never once did they complain. They made sure I knew how to operate the woodstove safely. They were polite and cleaned up everything and started a fire for me before they left. My Corgis, Indianna and Jax approved of them also. Ask Craig about the spider 🕷️!!!!!! Mary Elbert

We were able to get an appointment that fit our schedules with no problem—the young lady I spoke to was very nice and accommodating. Our tech, Charlie, arrived on time at the front end of the arrival window. He was friendly, courteous, professional and very thorough. He cleaned out our dryer vent (which was pretty bad after not quite two years since its last cleaning) and made some good recommendations for helping our dryer’s efficiency. Then he thoroughly cleaned and inspected our fireplace, also making some good recommendations. It is well worth spending the money to be fire safe, and I would highly recommend Smoke Alert—and Charlie—to anyone who needs a clean dryer vent and fireplace!

Mark G. is, hands down, the best fireplace technician out there. If you’re looking for top-notch service in Raleigh, look no further. From start to finish, Mark was incredibly professional, punctual, knowledgeable, and hard-working — but what truly set him apart was how kind, warm, and genuinely friendly he is. It honestly felt like having a longtime friend over for coffee while he worked on our fireplace. He went above and beyond, thoroughly cleaning out years of built-up debris (including part of a dead squirrel 🤢), and was extremely meticulous in making sure everything was spotless, properly set up, and fully functional. He took the time to answer all of our questions and never made us feel rushed. On top of that, Mark checked our smoke detectors and noticed they were expired by many

We are very pleased with Smoke Alert's services. Jacob Evans was our technician today. He let us know when he was on the way and arrived very shortly after. Jacob is very professional, friendly and efficient. He serviced our fireplace, cleaning and inspecting it. He explained everything very clearly, including reviewing home fire safety. We feel the fee charged is very fair and reasonable, especially considering the high level of professional service provided. We are also impressed with Abby. She answers the phone and is very polite and friendly.

Had a fantastic experience with Charlie from Smoke Alert! He provided chimney cleaning, dryer vent cleaning, and smoke detector checks for our home and was absolutely wonderful to work with. Charlie is professional, friendly, and extremely knowledgeable. He took the time to share helpful tips about using our fireplace safely and keeping our home protected from fire hazards. He was also very respectful of our home, carefully covering all surfaces and ensuring everything was spotless when he finished. It’s rare to find someone who combines great service with genuine care for their customers, but Charlie absolutely does. I highly recommend Smoke Alert and Charlie to anyone looking for quality, trustworthy service!