South Bay Carpets and Hardwood Floors

I recently had new floors installed, and while I absolutely love the finished look, my experience with the installation process left me with mixed feelings. Josh and Jerry were great to work with on the front end—friendly, responsive, and professional. However, the installation crew worked quickly but carelessly, causing damage to my walls. The company sent someone to fix it, but the work was subpar—a quick coat of paint from someone who wasn’t a professional painter. I ended up hiring my own painter and was reimbursed for half the cost. Unfortunately, that wasn’t the end of the issues. Over the past year, I started noticing a small puddle near one of my toilets. The toilet was clearly removed to install the new flooring, and the second plumber I called discovered the flange wasn’t flush

We hired South Bay Carpets and Hardwood Floors to install vinyl plank through out our approximately 2000 square foot space, which included stairs and replacing our stair and landing hand and guard rails. The quality of the work ranges from bad to acceptable, but the overall experience is what was truly terrible. Josh assured us that he would be with us through out the project, which was a bit of an overstatement. He was always avaliable by text or phone, but did not personally over see the work. In fact the only times he came to see how things were going was when we were ready to fire them mid-project, and about a month and a half after they had finished as we hadn't gotten a final walk through until then and had many complaints about the finished product. Josh estimated ~9 days for our

We had an amazing experience with this warm, friendly, family-owned business. From the very beginning, their customer service was top-notch. Joshua is absolutely incredible, his professionalism and genuine desire to make sure we were completely satisfied made all the difference.

We got scammed by a horrible contractor that did an atrocious job on our floors and jacked up our subfloor a few years ago. Josh and his team came in and after demo, they fixed the subfloor, got everything levelled, and did an amazing job laying down new hardwood. Great price, underneath competing bids. They stuck to their estimated timeline and did an incredible job! I couldn't be happier with their work and I would highly recommend!!!!!!

We just had our carpet installed in our condo and I have to say, this is the best carpet and installation company I have ever ran across. Professional, reliable, informative, and the highest point of such positive customer service we have seen in a long, long time. Their prices are more than competitive. Josh was our point of contact and was extremely warm and welcoming, provided us with all we needed to make our decision on a particular carpet. He was always fast to respond to any inquiries and went above and beyond. You can tell this is a family owned company as it truly shows. The two installers, Perfecto and Lalo showed up on time, even early, 2 days in a row, which is something that never happens in Los Angeles! We have at least 10 steps that needed to be individually wrapped wi