South Florida Crane and Cooling

Extremely unprofessional. Sent the dispatcher outside my scheduled time. Then when I called they said I have to wait till tomorrow. Tomorrow came and an unprofessional guy came turn off the AC so the ice could melt and left without saying anything. When I called to inquire about when he's coming back to fix the problem he said "I don't know and he called the office but no answer. I called the office a couple times no answer either. The next day I call the office and finally got through and Jada said I'm not on their schedule today (Thursday) and that she would have to put an appointment for the next day (Friday). I was shocked and couldn't believe it especially since the house has been without AC for 2 days now (4 kids in the house). Then Jada said I'll have someone go to your house to

American Home Shield had scheduled this company to take care of my AC between 11 AM to 2 PM. I waited until 2 PM and called them. The person who answered the phone said "he was running late because he had a few jobs to take care of ." I told him that I had been waiting until now and nobody had showed up. He was very rude and told me that I had been disrespectful. However, he said he would "take care" of it, but I received an e-mail and a text that this appointment had been cancelled without any reasons what so ever. I do not recommend this company.

Today Kishawn (Tech) arrived for my scheduled appointment early and greeted me with a smile and great positive attitude. Kishawn took a look at the unit and discovered the issue with the unit. I can not say enough good things about Kishawn and his professionalism. I would definitely recommend this tech and company.

South Florida Crane and Cooling made the experience very smooth from diagnosis to installation to follow up. They gave me good options and I was able to replace my AC that can hopefully last for another 7-8 years here in South Florida. They quickly attended to a follow up where the AC was loud and they were able to adjust the fan speed. All staff and customer service folks were very courteous. I would recommend them to anyone that is looking for good service for their AC.

We had an issue with our fairly new, still under 1-year warranty A/C unit. South FL Crane & Cooling quickly diagnosed the issue and ordered a new compressor. It took some time to arrive, longer than I expected (not the company's fault). When the part arrived, they replaced it and we are all good. As an aside, their staff are quite easy to work with.