Spectrum Store

I am overwhelmed with the kindness, the attention to detail, and genuine care I have received from this office. It takes a bit to turn a ship and this manager and crew is doing it. They're truly moving in the right direction. When I had an issue it was all hands on deck fast. The follow through was ongoing just to be sure there were no further issues. They actually took the time to study my account and find me a better deal that the company had released just days before. Who does that??? Thank you Ben and crew. I appreciate great customer service.

Rural Montana beware. I had a rep leave a card on my fence at my property (She is from Billings). I called, she sold me on Fiber that was being installed and would be done by September. She also made sure after all this happened not to answer phone calls, but changed her voicemail to contact corporate). I asked is this a done deal, she said yes, construction is done. I literally cancelled my Starlink, signed the papers and an appt for install. Lost money on Starlink. Got a notice that it was postponed until November. I was upset, but waited. Called yesterday, Construction won't be done until May 31st now. Bold lies. And when I contacted Spectrum, not a sorry, or we can do this for you (I have 2 other accounts with them), their Response: You are welcome to cancel anytime. Yes, Spectrum offe

Why is it always down no prior notice if they are updating or not? Or slow when I pay for the highest I can get from them? Im over it and will be switching because my god it can not be going down that much

Spectrum has been working with me to resolve mistakes. However it was a lie. No one knows what the hell they are doing. Have to wait while a guy comes in and gets help right away while another teller talks forever about his music and I just want to go home and pay my bill while being threatened to shut down my account for being late by two days.

I contacted Spectrum over a billing discrepancy. I started service mid September, & didn't realize auto pay was selected. Two weeks later, I had a payment for my bill that went through my account. I didn't have the $40 available in my account at the time but, having overdraft protection through my credit union it was paid. A few days later, Spectrum sent another charge for $25 payment through my account. Then I was charged a NSF fee of $30, the same day my direct deposit check hit my FCU account . I call Spectrum asking what this $25 Charter charge was, since my credit union covered the transaction? I was told they didn't see anything on their end, & everything was successfully paid. Seven days later, another $25 charge. After paying all my bills, there wasn't enough money to cover it. It