Spoon River Electric Cooperative

Absolutely the worst. Living in rural central Illinois we do not have a choice on our electric company, but they could find better people to work in their office. Jenna needs replaced, she has zero people skills and is very abrasive. Been a customer for over 30 years and never been treated as bad as she has treated me over the phone.

Lost power. Called into office lady was very nice. Did some checking. Said I had no power at meter and that she would send someone out. Within 30 minutes Paul came and within another 30 minutes Paul had power back on. A squirrel had gotten up by the transformer and taken out the power. Paul had to trim trees to get to the transformer. People complain about a little bit higher prices and I used to be one of them but what I have realized is the value of having LOCAL people to call and LOCAL people to respond is worth the it. Thank you for the quick response!

Soon River Electric is absolutely terrible. It feels like living in the third world. I have never had so many power outages in my life, and I have lived in a lot of places all over the world. The service is also extremely expensive.

The electricity is more expensive than other companies in the area by far. It says it is a coop but it is not. There are no "member" benefits. There is a board of people customers pay to make sure their own interests are protected but not customers. I rarely receive the bill and never a late notice, just a harassing and unkind phone call reminder on the few times forget to send a bill that I don't receive. Customer service is horrible if the power goes out. The operators blame it on the customer and say they can't respond unless enough customers have called or that there will be a fee but they are serving rural customers so it is possible that not many people will call in an outage if people areworking. Additionally, repairmen come from a great distance and it takes hours for them to ev

Very helpful people and great service!