Stan Gelber & Sons, Inc. Heating and Cooling

Had to delete a previous post about their poor service to share this. If you had a system installed between 2018 and 2021, have a professional electrician check your wiring. The Gelber installers used an improperly sized wire on an electric heater. Caused a small electrical fire. Thank God we weren't sleeping. The unit is right at the top of the steps. We all would have died. The more I dig into Gelbers work, the more issues we constantly find.

Changing this review to really really bad. Note, Gelber is now a Texas company not local so good luck getting any satisfaction or quick service. Original service tech was nice and efficient (Thus original review) but after the tech left (which was service for yearly cleaning) the unit was leaking water. Called right away and earliest service was 5 days later. WOW!!! Waited the 5 days and new Tech was over an hour late. He said this was not their fault and I would be charged. Really an "expert" shows up and causes a leak and its my fault. This repairman then tells me he does not have part and the office will call to schedule an appointment. 3 days later no call back and I have to empty a bucket twice a day. Original review, Great service from technician Oscar Arias. Friendly and ke

The absolute worst HVAC company! This is a "service co" that is incapable of providing one. I have a service contract with Stan Gelber for a few years now that I will gladly not renew. I have called numerous times for the installation of a new thermostat and am told the same thing: the Service Manager is around, but can he call you back within an hour? That was two days ago. It is the same story and same script and apparently they are unable to return client calls. I am paying for a service contract with "no service!" Clearly something happened since Stan Gelber was sold! Do you want to restore some good faith - provide a refund on my svc contract.

From JP, who gave us a reasonable and honest estimate for an upstairs AC installation, to Oscar, Walter and Jose, who did the install, we were very pleased with the work of this organization. Their experience and desire to please the customer was evident, as they came when they said, and completed the job in two days, just as they promised. We would highly recommend them.

If I could give negative stars, I would. As a “preferred contract customer” when my heat stopped working from a power outage, I expected a prompt response, especially during sub freezing temperatures. Their original response was that they could come in 5 days. After multiple calls and pleas, they found a tech to show up the same day. That was great, but the tech couldn’t get the heat back on, and said I needed new circuit boards, even though there were no blown fuses in the system. They weren’t in stock and needed to be ordered. I asked how long that would take and he said he put the order in, but did not know. After spending a cold night in the house without heat, I called the next morning to find out the status of the order. No one got back to me. Out of desperation, I went online a