Starnes Mechanical

We paid close to $15K for a new unit. They installed the unit and promised warm air within a few days. ONE YEAR LATER, they came out to check the system because it is still not functioning correctly, and 3 days later, the meter CAUGHT FIRE, after they worked on it. They took 3 days to respond. By then, we had to get someone else to help us replace it. Our entire unit is covered in ice, and the house has not gotten above 44 degrees. They have not offered any solutions besides to give them MORE MONEY for a second unit. I wish I had never hired them in the first place. What a nightmare. Not a single person from their company has been able to offer any solution for the heat THEY INSTALLED. Save yourself time and money! If I could give negative stars, I would.

Was trying to DIY a mini split for my shed. Gave up and called the experts. Paul and his team came on short notice and did an amazing job. Affordable, on time, and great workmanship. I recommend Starnes Mechanical.

Our old system was very old. Starnes installed a new heat pump and A/C unit for us this summer. We waited to review until we went through two seasons. This summer the A/C unit worked wonderfully. The whole family was cool and happy. Hubby was also happy that our electric bill went down a little. Now the temps have dropped. It is 29° outside and we are toasty warm inside. Starnes was very nice to deal with. We highly recommend them.

I had a failing AC unit towards the end of summer. I had an irregular set up in my home as far as the air handler goes. The owner Paul Starnes came out himself to inspect and they very quickly got me on the schedule and replace my whole system. For a great price! Didn’t even have to bother getting a second opinion! On top of that, they did an amazing job installing the unit! The team of installers were great as well! Very polite and knowledgeable!

I didn’t have a good experience with Starnes. I got them on a bad day and things didn’t end well. My one set of equipment got damaged so I had to pay for their expensively charged Freon plus a new system. I had to wait a month for them to fix my other system under warranty. they’re a small company and not all staff are experienced/good or communicative. They will try to make it right afterwards. Very high prices for service charge, Freon and equipment systems. Was New to the area so didn’t know any better. But have since found other hvac options that are better and much more reasonable. So buyer beware. They are human and won’t get it right all the time.