Steps Plus Inc

We purchased a railing from Steps Plus. Unfortunately, we did run into some issues when trying to install it. I notified the owner, and she immediately sent someone to remeasure for the railing. She never gave me pushback and had the new railing made in the shop. She then offered free delivery (since I planned to have someone else install it) and offered the installation at no charge. She not only made it right, but went above and beyond. Not many businesses make custom railings locally, and they did a great job. We all make mistakes, but how you address them is a true testament to the business. Highly recommend Steps Plus!

We hired Steps Plus to remove and replace the front and side steps on our house. They do this everyday so what can go wrong? Before I continue- I want to make it clear that we gave them the opportunity to fix and make the job right. They showed up without any heads up- the only reason we knew they were there was our camera notification. The steps came and didn’t match the color on the site- the company said the site wasn’t up to date.. what? Why would you advertise a product that doesn’t exist? We had a poured concrete slab created and placed under the side steps that didn’t line up. The owner of the company said that this was unacceptable and that they would replace it but did not bother to say anything until we spoke with them. They came back and replaced the the slab and said they would

Would not recommend! They quickly dropped off custom steps we ordered, we saw it all on my neighbors camera. They are nice and sturdy steps, but, nothing is square. We had railings added…. bottom of the railing is 2” from the edge, the middle post is 3” from the edge, and the top railing is back to 2” from the edge. The steps were not square to the house and hanging over a concrete slab we had poured. I called and complained about that. They said ok, we will have a guy come there to repair and make sure you are there. That never happened. I can keep going on about more…

We haven't had our front steps in for ten years, and already they're starting to crumble, and the rails are rusting. I'm so disappointed with them. So now we have to someone repair them ourselves, and we're on a fixed income. I'm glad someone had better luck with their stairs then we have. Very dissatisfied.

The customer service at Steps Plus is horrible. I called to get a quote for my business for fencing/hand railings. The woman on the other line quickly became irate because I asked if they would install an existing hand rail. It was just a simple question. I was hoping for some help because my business recently burned down, which I told her, but she proceeded to yell at me for not knowing what services they offer. I think they could have delivered the same message in a nicer way. I likely would have purchased their product if I had been treated with respect. Also, the first time I called they picked up the phone and hung up. It appears they are avoiding phone calls.