Stone Center Online Marble Tile Supplier

Caution buyers. Please ensure you know exactly the tile you want and won’t need to return. Their return policies are misleading and not industry standard. I confirmed over the phone a return scenario and they are now going back on their word.

Not sure about all of the bad reviews, but I thought this place was great. Was remodeling a bathroom in our 110 year old house and wanted some quality Carrara Marble Herringbone Mosaic for the floor. Like many places that work with contractors, they were helpful but not typical salespeople like you would find at most tile stores. If you know what you want and don't need someone to hold your hand through the selection process then check them out. Also, their website is great. We figured out what we wanted on the website and then drove down and picked it up. Plus, they were very generous with samples of some possible items for our future home projects! Tile was great quality and color for Carrara.

Had ordered some tile from their NJ location, but before the order was processed we realized we wouldn't need the tile and immediately contacted them to see if we could cancel the order. (Same day ordered same day canceled). I received no response, not even a "Sorry we already shipped it". A week later the tile arrives and I immediately email them to start the return process. No response to my email (waited a few days). Then I called their office with no answer and left a message stating I'd like to begin a return and just need guidance on how to start the process. Still no response. Finally I called their California location and was able to get someone on the phone. The lady was nice and helped me out as you have to foot the bill to send anything back and they take a 15% restocking

Stone Center online is my first choice stone vendor. I've ordered direct and through Amazon. Each time my orders arrived on time and perfect. When I contact them with questions, their staff is knowledgeable, answering questions on the spot and courteous.

If you have a problem with your purchase you are out of luck. About 70% of the tiles in the first shipment arrived damaged. I called multiple times to get a replacement shipment. It never arrived. The third shipment was from a different lot so the colors were slightly different AND the shipment was short. I needed 30 replacement tiles and they shipped only 30 sq. ft. After so many months and still not enough tile for the job I returned all the tiles. It's very disturbing, as with other reviewers, I was promised a refund but it never came. There were promises, "the returned tiles had to be inventoried" and "your credit will have to go through accounting". I had to request a credit from my credit card company.