Strada Services

Terrible customer service. Couldn’t even get anyone to come out for a quote. We booked online for Sunday morning, no one ever called or showed up. Spent over 30 mins on hold. When we finally got someone, the clueless customer service reps said the call hadn’t even been routed to a technician. Then they tried to also charge us more for the service call because it’s the weekend vs what the website said. Couldn’t even keep the price the same or waive it for the inconvenience of making us wait 3 hours and still no one showing up. Will never attempt to use this unprofessional company again.

Unfortunately, I have not been able to get in touch with a single live person in over 24-hours to schedule service. My house is currently without partial power and WiFi. I have called different phone numbers, emailed, etc. This company was assigned to my new build community and I am extremely disappointed in this service. I have been on hold for over 40 minutes during my 6th attempt calling to try and get in touch with someone.

Do not use this company!! I have now been without air conditioning for 5 days and when they tell you that will be at hour house next, they don’t show up, and they don’t communicate that they aren’t going to show up. Horrible communication and horrible customer service. This company should not be in business.

I had an issue at my house, with my pool pump timer, and I called Strada. The Tech was great, and explained the issue and gave me a couple of options and allow me to make the decision best for me and my family's needs, without any pressure. Once decided, he installed it quickly, and was very meticulous when he cleaned up and ensured that I had no other questions, before he left. This is how a service call should be.

If you have an HVAC EMERGENCY and want service immediately, DO NOT USE THIS COMPANY !!!! Don’t be fooled because it says they’ve been in business for 20+ years because you’ll end up waiting for someone on call who never ends up calling you to fix your AC. My AC stopped working and I called this company at 1:11 AM. They took all my information and told me they had someone on call and I should be receiving a call shortly. I stayed up all night for a call that never came. Randomly, at 7:51 AM I got a call asking if I still needed service. I was told the reason I never got a call was because they were so busy. You would think a company that has been in business for “20 years” will call you and let you know this instead of keeping you up waiting all night. If I had known this, I would have