Superior Design

Superior Design & Restoration installed the roof in my house was not professionally done. Shortly after the installation, we began noticing water stains on our ceiling and damage to our hardwood floors. We called the company again to inspect the roof but they kept telling us that the roof was fine and there was nothing for concern. A couple of months later we had heavy rain again around 9:30pm. To my surprise I see water dripping from our ceiling and wall. I documented this with photos and video, so I could show them what was going on. Eventually, another representative from Superior Design & Restoration was sent to inspect the roof, and the findings were shocking. Since we have aluminum siding, one side of the flashing had been cut fit, which explained the significant water intrusion we

Unreliable company — missed install, ignored communication, never refunded deposit until bank intervened. Steer clear. I signed a contract with this company on June 26 for a full HVAC installation and paid a $5,600 deposit. The install date was confirmed for July 30. The company never showed up, didn’t call, and later claimed they had “no record” of the job — even though I had a written confirmation email. I repeatedly called and emailed for over a week requesting a new install date. The owner eventually said he’d “look into it” and promised to call me with updates. He never did. I was told multiple times that a refund would be issued, then given new excuses each time — “waiting on the accounts manager,” “backlog,” “equipment delays.” No one followed through. After nearly two weeks of s

Last week, WNC experienced a devastating hurricane - Helene - 2 days into no contact with the Outside world, an angel, Sylvia, came up the hill with a flip phone asking people if they needed to contact their loved ones. That was my first inkling that superior is indeed SUPERIOR! Not only was Sylvia able to put myself and my neighbors in contact with our loved ones in the outside world, but she also announced that her friends were coming to our rescue with a tree service from Maryland. This is no ordinary tree service. THIS is an entire restoration company!!!! This is a crew of people who care about communities who have been devastated by natural disaster. This is a crew of people who actually hand out Hugs to soothe you when you know that your home is in danger of being crushed by Very l

Stay away from this company. They have taken $8,000+ of our money in May 2025 and have not scheduled to replace our roof / returned any of our phone calls / email. Timeline of Events: • 3/25/25: We signed a contract with Superior Design and Restoration. • 4/30/25: Insurance issued the check and was given to Superior Design and Restoration. • 5/5/25: Superior Design and Restoration cashed the check. • 5/5/25–present: Despite numerous phone calls, emails, and even Google and Facebook reviews requesting contact, we have received no response and no work has been scheduled. • 11/15/25 My main Facebook Account was blocked by Superior Design and Restoration after writing a review and commenting on their post (those comments have since been deleted/hidden by the company)

This company was so eager to get our business in March 2025. After "holding onto our check" they have been MIA since then, it's been 6 months and after 2-3 phone calls a week we still have not heard from them. We just called our insurance company and was informed the check has been cleared without us signing it. Timeline of Events: • 3/25/25: We signed a contract with Superior Design and Restoration. • 4/30/25: Insurance check received by Superior Design and Restoration. • 5/5/25: Superior Design and Restoration cashed the check. • 5/5/25–present: Despite numerous phone calls, emails, and even Google and Facebook reviews requesting contact, we have received no response and no work has been scheduled.