Supreme Service Today

Team arrived at 10am and prepared our floors for them to move through the house. They then began dismantling our old HVAC system and cleaned up the area before installing the new systems inside and out. They were able to do the complete install in about 5 hrs. Their work looks great, their cleanup was terrific and they explained the system and answered all of our questions. Overall their work was excellent.

This is the 3rd time this winter I have been without heat. The sales manager convinced me to purchase an emergency heating unit for my Geo and without doing his due diligence he ordered a unit that will not work in my home. I was initially told the total would be approximately $2300. and when installing the part the technician realized I did not have the wiring and an additional $850. was added to the cost. On the third trip to my home to finish the install the technician blew the transformer causing my unit to not work at all. He then told me we would be without heat again and that my electrical box would not handle the added load. The company should have done a comprehensive review of my existing unit before selling me over $3000 of products that do not work. They have been to my ho

Very simply, I called asked if they could install an under sink instant hot, said they could. They came out same day promptly and I asked if he knew how to install an under sink instant hot and he said they've done many. I told him another plumber came out and couldn't do it. He played with the instructions for at least a half hour and called his boss. While he waited for his boss he wasted time testing our water. His boss arrived, the 2 of them conferred and it was decided they didn't want to finish what the other plumber couldn't.

Ricardo installed my water furnace geothermal unit. So far working well. He patiently answered all my questions, was very respectful and tidied up each day after his work. He worked a long day the first day in conjunction with Connelly drilling to ensure the unit was up and running so I wouldn’t be without heat. I do want to add that Supreme could improve on assigning someone so the customer knows who to contact with questions. Once Ryan the sales guy had me sign the contract, I found it very hard to find someone to figure out the next steps. It would have been nice for Ryan to say that his part is done and give me contact details of a project manager at the beginning. Coordination between supreme and the drilling company was poor. Still trying to get Supreme to update the contract to inc

Supreme was great! Our plumber was Joe, who was efficient and thorough. We had two shut off valves and the he main house shut off valve. He also threw in a water quality test. Gave us very helpful info (they sell sell some purifiers/filters, but he wasn’t pushy). They also do financing for some larger jobs. Highly recommend them!