Taylor & Tyler HVAC Repair Contractors

I am also here to warn others that Taylor and Tyler is no longer in existence. When I called I was redirected to Southern Air Nola. I thought, "How much different could they be?" My takeaway is very different. Two weeks later, I'm 3 grand poorer, and I've had to deal with them several times. They are clearly all about upselling you on all these needs you might have. We just wanted to get our HVAC serviced like we used to by Taylor and Tyler. They might find the need to put freon in or had an occasional repair recommendation. But I don't remember them charging over 400 dollars for parts that cost under 10 dollars. Evidently the cost of labor for them is a minimum of $400. I'm all in favor of people making a living wage, but that seems exorbitant. I had them out a second time because all of

I’ve used Taylor and Tyler for over 4 years with great success, as a military member managing a small property from a distance. They have lost my business due to an idiotic new policy. It will allow significantly less flexibility in addressing tenant issues, since it now requires property manager or owner on site for all repairs, despite no concerns over tenants being there ever having occurred with my property over the years. I am sorry to have lost them as a viable option and will be seeking another solution. They’re bureaucratically run now and no longer flexible to working with customers. Good luck to you if you have a unique need. The customer service manager was coldly unhelpful.

5/15/24 I've done business with T&T for a number of years, and because I'm a real estate agent, I also referred business to them. Today marks the last day I will ever do business with Taylor & Tyler. They have recently been purchased by Southern Air, so there's no more local independent ownership, but I was told there would be no changes. Well, I had an appointment for T&T to inspect two mini split systems and one standard HVAC system in a home two of my clients are in the process of buying. At exactly the same time the tech was supposed to be at the house for the inspection, I was called by T&T (now owned by Southern Air) and was told that the new management policy dictated that unless the Mini-Split systems were bought from Southern Air, that they would not come out to inspect them.

On August 15, 2023, I called to have service done on several ac units at my apartment complex. I gave them the list of addresses and apartments while we discussed the service being done over the next few days. On August 16, 2023, we were on the schedule for a technician to service three of our units. At 11:34 I called for an update, we discussed further the details of the service calls and i was told, they would call when a technician was on the way. At 4:03pm i get a called, stating they would not be servicing my property due to the volume of work i needed. They stated it was beyond their capability and they did apologize. My issue and reason behind this review is that, we spoke a few times and i feel as though when i initially gave the units & they noticed the amount of work, i should ha

I truly feel like I'm calling a friend or neighbor when I call Taylor & Tyler. They're one of those New Orleans area family businesses that I rely on to keep my home running. I know, despite how major or minor the heating or cooling issue, they're going to to deal with it honestly, competently and professionally. The dispatchers are so friendly and helpful as well- they always do their best to resolve an issue over the phone if possible. Today, my technician, Matt, worked persistently, with great attention to figure out a complicated issue with my heating that occurred after a few weeks of cold weather. Matt did a great job explaining the issues and despite the time it took and complexity of the issue, he only charged for a simple service fee. Heating and cooling (especially in our part