Tech-24 (Charlottesville Virginia)

Called on Oct 8 to have them come check a commercial reachin refrigerator that was slowly going out of temp. No call from dispatch for 3 days. So called back on Oct 11and left message that unit is now out of temp and unusable. Still no call for days. Called again on Oct 14 and spoke with rep whom could not get in touch with dispatch either. She said that she would send an email to dispatch and their supervisor to expedite service. Here it is Oct 21 and I have yet to hear from dispatch or any one else. So I have called and cancelled request. Do your self a favor and just find someone else to work on your kitchen equipment problems!!! One star is gracious, UPDATE One of there techs show up on Nov 4 to work on the unit. Told he that the service request was canceled a couple weeks ago.... Th

There tech came on 03/10/2023 to perform Preventive Maintenance on our Hobart Mixer. He started he will be done in couple hours to replace grease and seal but he ended up staying for 5 hrs to do nothing. The company told me over the phone that they want me to pre authorize $500 them to charge credit card which was little suspicious but we needed service so I agreed to that odd request. I was thinking the service will be done in an hr or 2 but the gentleman took 5 hrs! They charge $120 hr for service. In the end, I was served with $1100 bill to pay for regular maintenance service. It was a complete rip off, I regret my decision using this company. I wish I had read reviews on BBB before reaching out to this company.

DO NOT bother calling - especially if you have an emergency. If you don't have an account, they "can't dispatch anyone without an account" so why offer emergency repair.. it's not like we KNEW we were going to need it. Even when we have an account with another of our locations.. because THIS address was not in their system, they do nothing.