Ted's Air, Plumbing, & Electric

We originally expected a 2 day install for both Air and Heating systems (2 each) but Ted’s sent out 2 crews to have it completed in one day. They were so pleasant to work with. Seth introduced the crew and explained the process thoroughly, making sure they answered questions throughout the day and keeping us posted of the progress. He was very patient with explaining things over again until we understood completely. The team worked very well together. We heard them communicating with each other, brainstorming at times, and complimenting each other. Very respectful. They didn’t finish until after 6pm on Friday and at no time did we feel they were rushing to leave. The full crew consisted of Seth, Chris, cam and Lesman. They all deserve a 5 star rating. We are very happy with the service we’

This is my final review for Ted's and I still rate it a five star company. My new hearing system was installed by Seth and Cam. It is working perfectly. They were two young men who proved to be incredibly professional, hardworking, and dedicated to doing an exceptional job. They knew the Diakin system very well and were able to explain things to me in detail. They worked for 12 straight hours without complaint. The next day Seth returned to make some final adjustments and do some fine tuning. I hope their employer knows what hard workers they are. So Ted's HVAC was a completely new company for me and ended up providing routine maintenance, recommending a new system, and installing it all within several days. I plan to continue with this company for a long time and believe that I can trust

Nathan came out to complete my plumbing maintenance, and the experience was excellent from start to finish. He was kind, polite, and extremely informative, taking the time to explain everything clearly. He even went the extra mile by offering to bring me lunch or coffee on his way over, such a thoughtful touch! I truly appreciate the outstanding customer service Nathan provided, and I’m excited to be a part of Ted’s Club. I was initially a bit concerned about the transition from Carolina Air to this company, but those concerns were quickly put to rest. The level of customer service I’ve received has been absolutely top-notch. Highly recommend!

We recently purchased a system in July and have been very happy with the purchase and our service with TEDS. When the cold spell hit we struggled for two days trying to figure out why our new system was not keeping us warm so we called Ted’s. James made it to our door at 5:30PM, a very respectful young man, crawled under the house in the snow and fell on the ice but made sure our heater was working. He made a lasting impression on my husband and myself, I love his integrity and essence. He did show us a video he took while under the house as to why the pistons(?) weren't firing which he fixed. We felt so blessed to have James in our home.

We recently had our biannual HVAC maintenance service completed by Kendall, who was both friendly and highly knowledgeable. He invited us to walk through the inspection with him, clearly explaining his findings and why they mattered. Given that our units are 10 years old, there were several issues to review. At the end of the visit, he took the time to thoroughly go over everything he found and offered thoughtful, well-reasoned recommendations without any pressure to choose one solution over another. When we mentioned that we were also exploring alternative options, he was supportive and emphasized that he was available to help in any way we needed. We appreciated his honesty and felt that his recommendations were grounded in safety, practicality, and a clear understanding of our prioritie