Terminix

DO NOT USE!!! If I could give them a lower rating I would. They trick you into signing a contract which is not only overpriced but the service you’re given from their team is awful. They’ll sell you on the fact that they not only want to get the rodents out of your house but they want to keep them out for good so they’ll sell you on an exterior inspection where they’ll claim to seal up all of the possible holes in your house that mice could get in. Absolute lie. I still had mice issues for the 1-2 years I had them. They’ll set up traps and poison which does seem to work but again, they don’t take care to prevent more rodents from coming in. Take note of the picture I’ve attached as I found this hole on my house later after I cancelled the service which they didn’t care to seal. I had to g

Terminix has been an outstanding company to work with in keeping our home pest-free. From the very beginning, the experience has been reassuring and professional. If customers are able to request specific team members, I would highly recommend Joseph Mirelse and Michael Mastronie. Joseph was the representative who initially visited our home. He took the time to thoroughly explain what he observed, what required attention, and how Terminix could best protect my home and family. He is one of the best sales professionals I have ever met—knowledgeable, professional, and genuinely personable. His sense of humor, including some well-timed “dad jokes,” made the experience both comfortable and enjoyable. Michael Mastronie is the technician who services our home, and he consistently demonstrates ex

The work that the technicians do is great. However, communication is nearly impossible and incredibly frustrating. I had some issues with a second groundhog who dug under the exclusion fencing put in by Terminix in Aug 2024. I could not directly contact my local office in July 2025 and the trapping and attempted trapping and finally fixing the fencing took place over 10 visits from July through October. Again, I kept having to call your main phone number and explain everything again and again, to even set up a home visit. Sometimes the techs didn’t show up. Also, I never knew when the techs were coming to my house (neither date or times!), I would just get a text stating that the tech was on the way to my house! Luckily, I am retired and am home most days. In short, communication is horren

Set up service over the phone with a very nice rep. Tech was supposed to come between 1-5p. Waited all day. No call/no show. We called Customer Service at 530p to see what happened and spoke to a very nice rep who assured us “Chris” was on the way but would call us back to advise his arrival time or “Damon” the branch manager would call to advise or set up a new date and time. Again, no call/no show. This morning we get a call saying they’ll come today. No thank you. We waited all day yesterday. Not doing that again today.

We’ve been using Terminix for many years and are very satisfied with the service. Mike M., our technician, is prompt and thorough. When he comes for the maintenance service, he always asks if we are experiencing any issues and responds quickly if we have any problems in between visits.