Terminix

Super happy with my Terminix service. I’ve had the service for about 8th months. So far I’ve had 2 pest control techs come out. Gerardo and Hernan and both techs were very knowledgeable, kind, and know how to do their job properly and efficiently. They both go above and beyond to protect our house from unwanted pests and bugs!! We can now fully enjoy our indoor and outdoor space without worrying about any bugs!!

I had a rodent 365 plan and a quarterly spraying plan. First they explained that I would receive monthly sprays and monthly pay. It is actually quarterly spay with monthly pay! In addition they took 3 months to apply the promotions they promoted! They have an answering service that can only leave messages answered their phone, & their communication is non-existent. When I got someone on the phone and scheduled an appointment they would show up hours late or not at all. Then reschedule on a random day. It has been a year and I have called to cancel my plan 4 time, each time they stated it is canceled but I get a letter stating they will send the balance that I have to collections. I paid for my services initially in full…..do not waste your money.

My tech Anthony is amazing. Always on time. Always answers my questions. Always comes happy to do his job and he takes pride in what he does. Pests hate him…but our house loves what he does!

Jonathan the termite inspector was amazing. He came today and did a great inspection and provided lots of details. Although we decided we were not in need of treatment yet, he was extremely professional and we will call him back personally for any future concerns.

Terminix is not great at communicating inspection appts. The technician apparently showed up with no notice ( which also happened last year but last year I was home). So he did no inspection. I called and complained to Terminix so they rescheduled. They said between 8 and 10 AM. The technician texted me that morning at 8 and said he'd be here in 50 minutes. I was checking the app that shows where the technician is on his route. His car never moved. I texted him, he said there was heavy traffic and he would be here in 50 minutes again...this was at 9 am. So, eventually I checked the app for his location... car was not moving. At 9:45 I called Terminix to complain. During the call, he showed up. The problem is with the Terminix app not working correctly. The technician was frie