Terminix Commercial

We have been with them over 25 years and they did not show up for the service and we waited 4 hours at the house for them to do the inside. We told them we wanted the inside done. We called to reschedule and they could not do it for at least 5 or 6 days and we told them we needed it done within 4 days because they would not be able to access the inside after 4 days due to our unavailability. There was no effort to accommodate us. We called to cancel the service. They did say we were with them for 25 years - yes - but there was no attempt on their part to keep us and try to find an appointment within the 4 day window. They are not customer focused. Very disappointed.

***THIS SERVICE IS A SCAM*** They never came and did the promised annual inspection, even after multiple times of contacting them about it. Since it was impossible to get anyone to come out to our home to do the inspection, which is supposed to be included with the subscription, we decided we had no choice but to cancel - there is no point in the service if no professional comes and verifies it's efficacy. But attempting to cancel service is also an absolute fiasco. After we called to cancel the first time (early August), someone from the retention department contacted us (mid-August) to ask if there was any way we would continue service. This is an obnoxious question to be asked when you've spent a month just trying to receive the basic service you already paid for, so we tersely said "n

I would like to report a driver who gave me the finger and told me he didn't care. They are rude and drive too fast in residential areas. This happened today in Raritan, NJ. He got off the truck and I thought he was going to apologize, but he complained and almost hit me. I was riding my bike. I have the license plate number.

I highly recommend this company, they have great people working for them like this gentleman Christopher, he is amazing and very friendly

We are new Terminix customers and my issue is specifically about their predatory termite inspections. We purchased our home 8 years ago and our home was cleared for termites. Since that time we have used another large pest control company who have never found evidence of termites. I took their free Termite home inspection and this guy pointed out 2 old areas that came up during our home inspection as remediated termite areas. No new areas have emerged in the entire 8 years we have lived in Thai home. Additionally, we have done extensive renovations both inside and outside the home where walls were ripped to the studs, or in several cases demoed through to the exterior. In no case did we ever find any evidence of termites. This “expert” claims we have an infestation hiding in our wal