Terminix

We had a terrible start to our experience using Terminex. The sales rep sold us on the exclusion package because we had some mice, we were promised they would come out at a certain time and date and no one showed up. We called to schedule, the rep showed up 1 day prior to the scheduled date and after we spent time with him we were promised that he would be back in one week to check the traps. Noone showed, we called customer service and we were told that is not how the exclusion service works which was opposite of what the sales rep and tech told us. We paid a lot for this service and were left high and dry. We finally were able to get another tech out, Scott Ruiz and if not for him I would have demanded my money back. He has been communicative, on point with his checks and respectful. He

Scott Gary is a fantastic partner/tech! From the first visit, he made us at ease by being friendly and professional and explaining what he was doing throughout the process. Even after performing services, he communicated next steps and let us know when he was in his way. If you’re in the NW corner of CT, and need pest control service, ask for Scott.

Scott Gary has provided us with exceptional service for years. He is thorough, polite and treats our home with respect. I appreciate that Terminix retains exceptional technicians like Scott and that they only send him to our property. There is always willingness to retreat if I see any pests whatsoever between scheduled visits. I highly recommend Terminix and hope your technician is as efficient and professional as Scott Gary.

Our Terminex service representative Scott Ruiz was excellent! He is very responsive as well as accommodating. And when he came to the house for the service he was knowledgeable and patient. I would highly recommend him and would like to continue working with him in the future. I would give him five stars.

Ishmael is great! Very friendly, knowledgeable, and eager to make sure we are satisfied. This past spring was the first time we didn’t have termite swarmers after 5 years of them with a different company. Very pleased so far!