Texas Platinum Roofing & Restoration

Met with Jason, he gave me a quote of 14,000 for the entire roof. He said it would take 2 days. Once up there the workers discovered the roof was very damaged and Jason said it had to re-built before they could actually place the roof, so the quote went to $16,626. It took a week to be complete, in April 8, 2022. He said they would email me the warranty from Owens Corning. Upon looking at the roof he didn't do the patio roof, so I called him and he said "I thought you were tearing it down" I told him I was tearing down the carport which had nothing to do with the patio. They left materials on my front lawn for 2 weeks. 4-24-22 roof still not done, he said they would be there tomorrow. April 26, 2022, it rained my kitchen was all wet. he said it was the vent from the range hood, but he c

I am not going to waist my time going into detail about my bad experience only for the owners wife to come and try to justify their lack of customer service but save yourself some time and find yourself someone else to do your roof. My complaints are very similar to the ones already posted in previous reviews and I don’t have the time to explain all the bs excuses these people put me through as I’m writing this review more than a month late. This business is going down hill and not adequate for even the small job I had. Don’t let them persuade or gas light you.

I obtained their services because they did a great job on the roofs for my sister, my brother, two of our friends, and our church. Very happy with their work, speedy and they clean up after completion. Thank You!

Would give no star if available. If you’re thinking of using this company, read the most recent review. We had similar problems with this company who installed a new Mule Hide roof at La Playa condominiums on South Padre Island. Take a look at the roof. Questions you should ask Jason before you agree to hire him; 1. Does he have a crew, if not, why not? 2. Why was a lien put on La Playa by Mule-Hide? 3. Why did he use cheap screws that rusted and stained the building? 4. Why didn’t he complete paper work with Mule Hide leaving La Playa without a warranty? 5. Why , when the roof leaked, it took him months to fix the roof? 6. Why did it leak again after the first repair in the same place?, 7. Why did he not cover all of the parapets as he proposed, until a BBB complaint was filed? 8. Why did

See my review on their Facebook page for further details as it was too long to post here on Google or else I would have. If you don’t have access to facebook, just know that this company does not stand by their word, communication is subpar, their lack of empathy as well as customer service when your issue is not an entire roof replacement is disheartening. My new roof leaked about a year later. Took almost 6 months to get the issue “fixed” because my small job was not a priority. Had a new company come out to look at the issue and they had to completely tear apart the mess this company’s contractors left behind. Caulking everywhere, rusted nails, exposed gaps, it was horrendous. Owner does not come to assess the work nor communicate properly unless of course you report them to the BBB. Th