The Cleaning Authority - Colorado Springs

UPDATE: Regarding #3, there MAY have been some IT Issues with their email system and app using the feedback function. So I have a little bit of understanding that it may have seemed to Hollie like there weren’t any issues at first. As part of the conversation to better understand our complaints, she also said she didn’t mean to make us think we would get any prorated cost for the initial “deep” clean, where they only had access to about half of the house. Concerningly, she then asked if we would be willing to delete or edit this review in exchange for a refund on our last clean. Which I told her I believe is illegal to do. Like, very illegal. So that really cemented that we don’t want this company back in our house. ORIGINAL: Very disappointed with this company. 1. We are in the proces

Michele, Alexandria and Chloe did an outstanding job. Very attentive to our needs and answered all our questions. The house is very clean and we are very pleased.

Nijah and Mirydza did an absolutely amazing job cleaning my apartment. This was my first time using The Cleaning Authority and they were a fabulous first impression of the business. I have ongoing health issues that make deep cleaning hard. They went above and beyond to help me get my place fully clean.

Cleaning Authority had us complete a detailed intake form covering our house’s square footage and cleaning priorities. They later estimated that two cleaners would need approximately two hours to clean the entire house. Because they charge by the hour, this estimate was an important factor in choosing them. Before booking, they required an additional form asking what the cleaners should do if they ran out of time. We did not want any part of the house left uncleaned, so we authorized them to continue beyond the estimate if necessary, assuming it might take up to three hours and still be reasonably priced. On the day of service, we let the team in but were unable to remain in the house. When the bill arrived, we were shocked because they claimed the two cleaners needed six hours. We had e

My service didn't last long. I was set up for monthly cleanings, and I was advised my whole house would be cleaned with extra attention/deep cleaning to certain areas that would be rotated. I have had to clean missed areas after both monthly cleans, with multiple rooms not even entered when they came. Not impressed with dirty bathroom floors, garbage cans that weren't emptied, areas that weren't dusted, crumbs on my kitchen floor that was supposedly deep cleaned, etc.