The Cleaning Authority - East Valley

This has only been our third cleaning with The Cleaning Authority, and so far not too bad. The crew is always very polite and friendly. Cleaning for the most part has gone well, there's only been a few overlooked areas. Personally for me, I'd like things that were moved to clean the area, to go back where it was. This was not the case at the last visit; I basically had to go throughout the home and put things back in place. We'll see how it goes the next few months.

Lena, Agnes & Daily did a great job! Lena is a wonderful leader who really helps and encourages her team to do the best job possible. She's a real upbeat, positive person, fun to be around. Special thanks to Agnes who made my toilets sparkle! And a shout out to Paris for always going the second mile. 🙏❤️

The House Whisperer: The Story of manager Paris and His Team In a town where busy lives left little time for dusting and polishing, there arose a name spoken with something close to reverence: Cleaning Authority Manager, Paris. Paris did not arrive with a mop in hand or gloves on his fingers. No — Paris arrived with a notebook, a sharp eye, and the kind of calm authority that made people trust him the moment he smiled. He was a manager, yes, but more than that: he was a conductor, and his team was his orchestra. When Paris visited a home, he walked the rooms with quiet focus, listening not just to the creak of floorboards or the sigh of windows, but to the house itself. He kindly shared with me the roots of his passion you see … Each home, he believed, had a story, and it was his team’s

I hired them to deep clean my empty home prior to selling. They did the absolute bare minimum and even charged me for an additional hour. They did not clean any appliances, windows, light switches, shelves, and several other items. What I was even more disappointed in is how poor the customer service was when I brought this to their attention. I received no apology or any sort of offer to reconcile the situation. I am now having to hire another company to clean what they failed to.

First cleaning was fantastic! Went downhill from there. Most recent cleaning left streaks in my kitchen cabinets. Initially, they seemed willing to address the issue but eventually said “we tested all our products and didn’t get any streaks.” They weren’t interest in working with me to resolve the issue. I simply said I’d like to discontinue my service and they had no problem closing my account. Most places would want to work with keeping a customer. They didn’t.