The Cleaning Authority - Richmond

I am so thankful for The Cleaning Authority! They send me automated reminders when my cleaning is scheduled, communicate approximate timing of arrival through their app, and let me know when the cleaning is complete. The friendly employees take pride in their work and leave my home clean and looking its best! By far, this is the best cleaning company experience I've ever had! Highly recommend!

October 5 -- Mick and Abby came on time, worked quickly, and did a great job. We have a somewhat larger house due to having an outbuilding with our office in it. The team cleaned the entire property and left it sparkling. We're really spoiled! September -- Mick and his team did a really spectacular job today. Our home and attached office look really great. We have been using CA for many years and they always come when they’re supposed to, work hard and fo a great job, and don’t take a long time doing it. Couldn’t ask for more. Aug 22 — Mick and Abby made the place sparkle. Great work and done quickly. September 20 -- Mick and Abby did their usual quick yet thorough job on our home and office. We're so spoiled by their great service! November 1 -- Mick and Abby did a great job. Home and

Young ladies are charming, thorough, and leave my home sparkling ! II appreciate them so much 😊

I was thrilled to have my home deep cleaned today by The Cleaning Authority, as they offer the most competitive pricing compared to our previous cleaner, whose rates have doubled over the years, and they came highly recommended by a friend. Unfortunately, one of the cleaners was rather clumsy during the service. She first dropped the lid of our candy jar onto my glass sofa table, narrowly avoiding a disaster. However, she then shattered my cherished family heirloom, my late grandmother’s glass cake display. Her only response was a lackluster apology, devoid of any empathy, as she continued with her work. Of all the fragile items in my home, it’s heartbreaking that she broke something so precious to me. 🥺😢😭 I have small children that actively use this cake dish for my desserts. Our previou

I was very excited about the detail rotation service offered by The Cleaning Authority. However, for my first clean (which is supposed to be a deep clean of all the "wet" areas of the house), the floors were not fully cleaned, the oven and drains were not cleaned and the fume hood was still dirty - I'm talking, easy to see, visible dirt. I inquired several times and received no resolution after providing images of floor damage as well. They did a good job with the bathrooms, but the kitchen and floors left much to be desired in the main living areas of my home. For a $250 initial clean, I would expect much more.