The Cleaning Authority - Virginia Beach

I would not recommend this company, I rely heavily on reviews and am honestly surprised by so many great reviews they have. I spoke with Angel who was very nice, we talked about what I wanted and she assured me everything I mentioned would be cleaned including windows. When I came to the home to inspect the work, the floors were sticky all over, the windows were untouched, grease remained all over the stoves and cabinets, the previous owners hair can still be seen in cabinets and drawers, dust seen around all appliances and shelves, residue inside and outside of the fridge and stove. I called to speak about my dissatisfaction, I sent 30 pictures describing and showing my dissatisfaction. I spoke with Angel and Kim. It was explained, as far as the windows, it was a mistake to be assured

Do not use this company! I have no idea how they currently have a 4.7-star rating. Most recently, I was double charged for my cleaning in November. Their office confirmed the duplicate charge and stated that it would be refunded. It has now been a month, and despite repeated calls to the office, Michael has never returned any of them and the duplicate charge has still not been refunded. Taking money twice for the same service and refusing to return it is essentially theft. That's a lot of money to be out of at Christmas—and having the issue completely ignored—is incredibly frustrating and unprofessional. Unfortunately, this is not the only issue I’ve had with them. I have been a customer for about a year, and whenever there were scheduling problems or cleanings that were canceled on thei

I have no idea how this company has good reviews. I was quoted by Michael that I could have an initial deep clean in no more than two hours for $120/hour. One person cleaned one small bathroom for two hours, and the other only finished the upstairs—did not even touch the downstairs. When I called, Michael was out of the office and could not address it, so I had to send the cleaners home with only half of the work done. I do not recommend this company.

I moved to the area from out-of-state and requested a full house cleaning. My friend waited for two hours and the cleaners never showed. According to Michael, there was a glitch in their computer system. I gave them another chance as I was running short on time to get the house cleaned before the movers arrived. I discussed with Michael, again, in great detail what I wanted the cleaners to accomplish. Very disappointed in the services received and the money of $644.00 I was charged for two hours of cleaning service. I did not receive an invoice nor was I notified the cost upon completion. I called Michael to discuss and never received a return call. I do not recommend this cleaning service.

I do not recommend doing business with this company. The last few months we’ve experienced multiple scheduling issues, and two cancellations that we were not made aware of and had to call to confirm and reschedule. We also were initially assured we would have a consistent team cleaning our home, and that has not been the case, so the quality of the work varies each time. Michael, the owner, is disorganized, rude and unapologetic about their errors and more concerned with the personal issues he’s facing with his business and corporate than delivering on good customer service.