The Furnace Room, Inc.

I have never left a review before EVER, but I felt this couldn't go unshared: I had truly one of the most negative interactions with another human being that I've ever had with the technician that came to change our filter. Rude and exasperated from the moment I went to let him into our apartment, slamming things, throwing things around our stairwell... He tried to convince me that I didn't need a replacement without even seeing our furnace, and when I let him into the crawl space where it is located, he tried to convince me that our property manager (who was the one who had contacted The Furnace Room to do the replacement) wouldn't pay for it. He literally climbed down the ladder, and I had to convince him to replace it. If my roommate wasn't in the room to witness this exchange, I would

When mice ate the wiring on my Bryant heat pump, Ryan found a replacement that matches the rest of my system and sold it to me at a discount because the manufacturer’s warranty had been voided by mice damage. Then they designed and sold me a handsome “cage” to exclude mice in the future. I certainly appreciate his help. Also the installer solved another problem I had had since I bought the system. The controller can act as the thermostat so heating is regulated from the living space instead of the ceiling.

I finally got “Furnace Room” at my place for a 28 year old furnace! Furnace is only good for 20 years. I have been without heat for 2 years due to no businesses available to fix furnace until now. Greg, HVAC tech suggested a part $500 or replace 28 year old furnace $5000-$6000. I trust Gregg’s advice and bought the part. We took a chance! He cleared areas to install part as well loose screws. The new inducer motor part worked together with old furnace—and batteries at temp gauge inside place (Holly suggested). FYI—$149 for furnace maintainance is paid upfront to check monoxide and so on. Now, I can SAVE for a new furnace. I am GLAD I have HEAT so I can work on place after 2 years (like a hoarder home since I did not have heat to work on place). Thank you! :-)

I had to replace the 41 year old furnace in a place I just bought. The Furnace room did an incredible job. Very reliable - always appeared when they said they would appear. Did a tidy install, hauled away the old furnace and cleaned up after themselves. I love doing business with a local Santa Cruz Company that has been around a long time and will continue to be here for me. Would definitely use again and recommend. All the staff was very friendly and helpful.

I spoke to many HVAC services in the area and Right from the first call the Furnace Room was excellent and on top of anyone else, from the way they set up initial inspection and rapidness to response time and follow up. Ben came out this morning to do a check up on our heating system right before the winter and he did a spectacular job. Suggested a couple of good points for maintenance, was very transparent and honest on what needed to be done and what didn't need to be done. Very happy with the way they work, their attention to detail and most of all, the honesty that they have. Great job guys!