The Heat Pump Store

I cannot recommend The Heat Pump Store and our sales rep, Rhonda Durham, highly enough. We live in a 90s townhouse that was drafty and reliant on expensive cadet/baseboard heaters. Rhonda came out for our initial 3-zone assessment and was a breath of fresh air—warm, humorous, and incredibly respectful of our home. What truly set her apart was her initiative. She worked closely with the nonprofit Verde (who I first heard about via a mailer) to track down every possible incentive and discount. Because of her extra effort, our entire installation cost thousands less than what our neighbors paid for comparable systems. The installation took place in mid-November (scheduled about 3-4 weeks out). The crew was fantastic: kind, upbeat, and very clean, which I appreciated since they had to work m

I don't leave reviews, but I can't say enough good things about Rhonda and her crew! Rhonda worked with me to get a two zone ductless heat pump split for my old single wide. Rhonda seriously went above and beyond to find a way to make this possible for me! It looks beautiful, works great! So quiet! I am toasty warm and it kicks on to keep the house warm when the fire starts to burn down! Looking forward to the heat and AC in my bedroom this summer! No more noisy energy sucking window units! I couldn't be happier. The gals and guys who did the installation and electrical did clean work, listened to my preferences, and they went over everything I needed to know. The electricians even put the required outlet by my deck where I could make use of it. Rhonda said I could call her any ti

I had a great experience with The Heat Pump Store! Tim really took his time and explained all aspects of our ductless heat pump install. He was very knowledgeable and had excellent tools at his disposal to streamline the process and calculate the heat load for the house to ensure the equipment was the correct size for the space. The technical crew did a great job keeping the install aesthetically pleasing with great attention to detail. Thanks so much Heat Pump Store!

Very happy with my new heat pump! Rhonda was very quick to respond and get me on the schedule. I originally only planned to get a one-zone system, but two days before the scheduled installation, I had a change of heart and decided to get the three-zone. I apologized for the short notice and said I understood if they needed to reschedule, but they made it happen. The process was smooth, the installers were very friendly, and the work was top notch. I always loved my house even though it was a bit cold and drafty, but it is so much more comfortable now with my new heat pump!

Todd from the heat pump store did an excellent job. He answered all of my questions with the upmost confidence and sincerity. I have to admit I was skeptical of what the mini split would do but I'm here to tell you they will change the comfort of your home by 100%. The electricity bill also went down which was definitely welcomed.