The Home Depot

Home Depot is the worst company ever when it comes to delivery service and customer service. Good luck getting any help because multiple people across multiple ranks have proven their excessive amounts of incompetence. I ordered supplies online but the only $79.00 delivery option and time window given was 6a to 8p, and I chose for this to be a "Signature Required" delivery so it wouldn't be left outside. The driver showed up about 6:20a. They didn't knock, didn't ring the doorbell, and made 1 phone call. Instead of taking the supplies back and leaving, they forge my signature and left all of it out in the snow while it was snowing, which you can see in the proof of delivery photos. I was unaware of this until hours later because I was still sleeping. Had they done anything other than just

Subject to change but as of RN I will never again purchase anything from this home Depot or off their website. I will go to menards instead. Bought my elderly dad a jack for Christmas. The delivery date changed not once but twice he went today to pick it up and the code they gave him for the locker would not work. He went in to get help and when they went back not 1 but 2 lockers were partially open and empty. Did they replace it? No Did they refund him? No They will investigate, this I understand and reason for stating subject to change. But I believe even after being resolved I will take my business to menards where the staff help the elderly (83yrs old) and my orders come in on time and are so easily retrieved. I ordered him a 1.5 ton jack so it would be easier for him to carry at hi

Whenever I call the store for help with something I'm never able to get anyone to answer the phone. Sometimes they will answer the phone and put me on hold for a half hour until I get to the point that I hang up and go to Lowe's because I will get the help I need. I'm never going back to home Depot ever again. Absolutely poor customer service

My wife and I were shopping for a new washer and dryer. We had already been to the other big box store down the street and after being ignored for 45 minutes we decided to go to HD. Everything was displayed so well and easy to shop. Lilly greeted us, gave us a few minutes to talk, answered a few questions and rang us up in 10 minutes. Her attention to us and her affable yet kind attitude was extremely welcoming. She is an asset to the team. Thank you Lilly. We will be back.

No one was helpful, I purchased a refrigerator, only a 10 cubic foot Vassini . No one helped me. After circling the store twice, I finally found a cart by the contractor counter. The cart was waist high , all of the low carts were apparently in the back with stuff on them for store personnel, as I could see them . I loaded the c refrigerator onto the cart then after checking out I loaded it myself into my SUV. This would be a good place to start a home improvement store, Home Depot won't be here much longer Im sure.