The Home Depot

I had a great experience at Leominster The Home Depot thanks to Don! He was absolutely amazing, super helpful, extremely knowledgeable, and knew exactly what parts and pieces I needed for my plumbing project. He also walked me through what to get to fix a crack in my basement, which was a big help. On top of all that, he was incredibly friendly and patient.

I bought a ryobi generator 3 months ago it’s been used 3-5 times. Covered over when not in use. It won’t work. I brought into this place where I bought it originally with the receipt. Can someone explain to me how the 3 year warranty has a 90 day return policy but the generator it’s self has a 30 day return policy? The customer service lady was decent she tried everything she could. But the assistant manager was rude. Why do these places keep selling junk products. I wouldn’t recommend going to this place.

I enter the store & very friendly staff are there eagerly waiting to assist you! We found what we needed & checked out!. It was great!

Bought laminate tongue and groove flooring to be installed by a contractor whom works for ACS, a third party company which Home Depot subs their projects out to. Upon the day of installation I took the day off from work to monitor my house while the contractors were to install the floor. They never showed up between 9-10am as scheduled so I called to find out the status, ACS claimed the contractor didn’t not have sufficient help to install the floor so we agreed to bring them in the following day. Two Ecuadorian gentleman showed up (Edgar) and associate and as they entered my kitchen (Edgar) rolled his eyes in disgust as he recognized the type of flooring (pergo outlast) laminate. He started speaking to his partner in his respected language expecting that I would not be able to understand

Customer service needs help! 3 or 4 people standing around talking at check out on a saturday night "not a busy store". I asked for help to find item that wasn't on the floor, they needed a lift to get it. The first 5 mins they seemed to try to look for someone to get it at least 2 people, then after waiting 20 more mins those 2 people were on other side of store not to help me again. I finally went to check out to ask for help again, when the employee felt like ending the personal conversation with a customer after i waited another few mins for help, i was about to walk out without the item at this point as i waited too long. Seems employee's just do want to help as much compared to many other homedepot stores iv been to. I know they would rather be elsewhere on a Saturday night but no ex