The Home Depot

Shout out to Jacob and the lady whose name has First name and initial W I totally forgot it. I hope you recognize how these two went above and beyond. We bought a tree last Dec. 16 got our Christmas tree and brought our own stand that we don't know how to install. These two, especially Jacob help us out to make it happen even though he hasn't seen this one before. I hope you recognize their effort and Merry Christmas and a Happy New Year to all!🎄🎅

Huge shoutout to Laura at the Pro Desk and Cameron for helping my coworker and me with a really big order. They absolutely took care of us from start to finish. They were patient, organized, and made the whole process smooth even with a ton of materials to track down. Customer service like that makes a big difference when you’re on a tight schedule. Really appreciate the professionalism and positive attitude. Thanks again, Laura and Cameron!

Wade went out of his way to help my husband and I figure out what tool box stack we wanted and which was easiest to assemble and disassemble! He was so helpful, kind and knowledgeable. Jacob helped us check out and he was also very helpful! Great staff ☺️

Came by tonight to pick up some project pieces. I arrived and 915 and the store is closed. Both Google and the Home Depot website say the store is open till 10pm Mon-Sat. When I saw some people leaving the store I went to inquire as to why they are closed early and got some attitude from an employee at the door telling my that I needed to check their website and not Google Google for their hours of operation. The recording of their hours according the the recording for this store is also stating that they are open till 10pm. I'm more than a little frustrated mostly because of the lip I received from an employee who obviously has no idea what their website or phone recording says. Disrespecting customers is not a good look @HomeDepot.

Alex in the hardware department truly stands out as an exceptional employee. He’s consistently helpful, hardworking, and genuinely cares about assisting customers — the kind of person who represents what great customer service should be. He deserves a full five stars for his effort and professionalism. Unfortunately, the rest of the store doesn’t reflect the same level of service. Many of the other employees come across as disengaged, rushed, or uninterested in helping customers. It feels like customer service is no longer a priority for most of the staff, which is disappointing for a company that once prided itself on providing a welcoming and helpful shopping experience. I sincerely hope management recognizes and rewards employees like Alex and works to improve the overall customer serv