The Home Depot

We splurged and decided to order a new front door with a storm door. Home Depot told us we had to special order the door based on the measurements of the 3rd party contractor they hired. Weeks later, when the door came in, the contractor installed the front door and it turns out we didn't need to special sized door, a standard door would have fit but he had already installed it. The correct storm door was also not ordered properly, so that couldn't be installed. Home Depot then told us that we had to special order a different storm door and tried to charge us an additional $400. Mind you, we already paid around $3k! We explained they made these mistakes and asking us to pay more because of their mstake is a terrible customer experience. Instead of this huge corporation eating the cost of t

Home Depot has been excellent throughout the process of my deck planning and building. The staff there: in particular, a young lady named Jaylin have taken me through the process of working with timber Tech /Azek In organized, the ordering of the many materials needed in constructing a very large deck in my home. The process can be very convoluted and it was very important to get returned phone calls, and meet appropriate deadlines. For these reasons and others, including proximity to the job site, timely delivery, and focused PRODESK service, I feel extremely well-served with the competitive pricing and quality materials supply by this Home Depot store.

The customer service was excellent! I couldn’t find what I needed at first, but Maddy stepped in and helped me locate exactly the right items to complete my project. Thanks to her assistance, I was able to finish everything after coming in on Saturday morning.

BEWARE BAIT AND SWITCH DECEPTION On Friday December 26th I ordered a microwave on home Depot.com and arrived to pick it up, when I did the first one they had for me was heavily damaged box and dented microwave. After being told to wait for another microwave they came with another more damaged floor model with no installation kit. I was told at this point the original microwave was also a floor model. The only reason I can think of that they would have more than one floor model is that this store sells all the damaged floor models for many home depots making this store basically criminaly deceptive. NOTHING on the website implied I was getting a floor model. This total bait and switch BS and I will never shop at this home Depot again. I had both my kids with me and don't have hours to waste

I was in the store a few days ago and I had trouble finding items and getting them to my car because of my hurt shoulder. Anthony in garden was super helpful to assist me and is a super good kid. Would recommend this store.