The Home Depot

The location is convenient where we live. You get a very mixed vibe from the employees customer service. I find when I visit I get one really great person and the rest don't seem to want to be approached. Overall I love the garden center and we recently took part in the kids workshop craft making.

As an architect, I’m always looking for quality materials and efficiency. This Home Depot is well-organized, and I can usually find everything I need for my projects and my workshop, KP Sublimation. The staff is knowledgeable and always ready to help with specific technical questions. Great experience every time!

So here I sit waiting to be unloaded with 2 dock doors open and not being used, there hasn't been a truck in here in over 30 minutes (which would have been plenty of time to get my product off). They lady working in receiving is rude to drivers all while sitting on her butt hiding at here desk..

I am a frequent loyal customer of Home Depot your Tewksbury store. On several occasions while at the pro desk, I have found that there is very limited help or assistance and I have to wait extra extraordinary time periods before I can get help. From my observation, there are only two people that I ever see working really hard to take care of the customers. I do not know their names, but when there are long lines of people waiting and I see these two employees working as hard as they can, and a bunch of men just stand around and doing nothing that is very poor customer service that needs to be fixed.

Always visited this location and everyone was very kind and understanding, until today I met the manager named Steward. Bought a Christmas tree this morning that was a display version since it was the last one. They had no box and didn’t provide anything. After 20 minutes of buying it I realized that the tree did have a foot button that was specific to a display model and decided to return it. Called the store and told them about it, they asked the manager and said I can return it with no problem. Then a few hours after I go back to return it, and a different manager Steward tells me that he can’t take it, why? Because he didn’t want to. Tried to explain him that different manager verified that I can return but he said no with a big smile on his face, stating that he can’t take display v