The Original Bugman Pest Elimination, Inc.

As a customer of over 10 years, avoid at all costs. They are impossible to get in touch with and openly acknowledge problems sending out bills and people receiving them. Despite this, they contacted me with only two hours to respond before sending the account to collections. This is unacceptable business practice. Do yourself a favor and go anywhere else.

Scheduled our yearly termite bond inspection. The wife was home and no one showed. I called and left a message stating that my wife took off work 2 hrs early and a no show/ no call was unacceptable. At 9 this more the "office manager" called me and stated there was a fam emergency and that it was "none of my business" i replied that professions courtesy demands at least a phone call. She stated that I was due no call or reason but that she had a dr appt. I stated that was unacceptable. My wife lost 2 hrs income for a no show. She said I was rude and I was welcome to cancel the svc. Then she hung up. Idk if she was a Mgr or the owner but talking to a customer that way in unacceptable and unprofessional.

The actual pest control service is great, but they are impossible to get on the phone and they don’t have the ability to pay online which makes it very inconvenient. You also can’t pay them in person when they come to do the service. You have to send a check or pay over the phone, and like I said, they’re impossible to get on the phone.

From the appointment set up process, to the technician, punctuality and follow-up for our unusual carpet beetle issue, the team at Bugman was unmatched. They even came back to help make sure the problem was taken care of, so the customer service was top notch to give us ease of mind. Affordable and great service, we definitely recommend!

We have used Original Bugman for our home for 20 years and have been completely satisfied. Our recent experience was our contract renewal visit and the tech, Brian did a fine job as usual. He answered any questions we had and completed the job smoothly. The best part of the company is that they have been keeping our home termite free. We would highly recommend this company!