The Window Man

They might do good work if you fit into their timeline. 3 weeks after agreeing to do the job and taking my deposit, there was almost no communication other than showing up unannounced to re-measure a window a week after it was supposed to be ordered. (They did not even know what room the window was in that they were coming to measure.) There were other examples of very poor communication and as soon as I suggested to Tom that he could do better at keeping me in the loop, he bailed on the job. He stated that he would do the work then refunded my money an hour later without so much as a text message. When I called to inquire, he did not answer the call or return my voicemail. When I called again, he said that he decided that our "personalities don't match." I wonder what he means... Perhaps

I contracted the Window Man to replace a skylight, a couple of doors, and a few windows. They did a terrific job. Tom was polite as well as his son Brandon. They were able to beat quotes I received from Window World and Seathru. I would reccomend this company to anyone in need of their services as my experience with them was top notch.

Pictures are being posted of my home without my permission. This job took months beyond the contracted time frame. Father and son try to do all the work themselves and have no help. Permits were applied for but never called in to be inspected so we are left to hire an engineer to determine if it was built correctly and pass inspection. Porch was left with an 18" last step which we had to hire another company to remove and finish by adding another step and landing. Now we are having gutter issue and owner wont provide a phone number or receipt to have it fixed. likely never paid for it. project started off good. They are friendly but not capable of large projects. should stick to small projects. Also they installed my front door which I had to call and pay the manufacturer service dept to

First I ordered a replacement window from the so called window man in April of 2012, Paid Tom in advance for the window. Tom stated it will be replaced in two weeks. It is now going into July and no window. I have attempted to call monthly to check the status he said he is working on it. Finally, I called, and at a last resort had to threaten LEGAL ACTION! Tom responded in a nasty tone Do what you want to, I Have your Window!!!! And stated your window was broken long before. That is not the point, he was paid for a service, refused to abide to the contract, and was very nasty when asked about a service that he was paid for. THERE ARE PLENTY OF OTHER PROFESSIONALS IN HAMPTON ROADS, IF YOU WANT TO GAMBLE USE THE WINDOW MAN, IF YOU WANT PROFESSIONAL SERVICE, GO SOMEWHERE ELSE.

I cannot speak to their workmanship, but their professionalism and willingness to help is impressive! I called about getting my window screens replaced and instead of attempting to charge me for something I was able to do myself, he saved me money and time by referring me to a semi-self service location. Thank you!