Thompson Heating & Air Conditioning

August 13th - After both of our AC units failed (18 yrs old), Thompson came to the rescue and installed our new system, 5 and 3 ton units. They were the best price out of 3 quotes and the installs were done in one day. August 26th - Installation of an LG heat pump/AC 2 ton unit for pour sunroom. The unit is very quiet and will make this room enjoyable year-round.

The technician could have done a better job explaining to us what he did. Asking if we had questions is not the same as explaining the repairs he made—especially to seniors. We had another technician from the same company come out earlier and this guy did a much better job explaining what he did. For example, in explaining how a replacement gage worked, this technician could have pointed out each indicator arm and its function vs simply repeating what each indicator was for. In addition, one indicator (the red one) he didn’t know what it was for. While there is no issue with the work done (I think), I don’t think the tech had the training to insure a better communication outcome with the customer. I’ve had experience with three of this company’s technicians. This was my first not so good c

Purchased collector boxes and down spouts. A few days later, we had a surge protector put on our carrier combo unit. Very pleased with this company and their technician Prem Jaramillo. All future work, I will be contacting them.

We had a part fail on a newer unit that was under warranty. They were very quick in ordering a replacement part and coming out to swap it out. Our technician was great and did a nice job along with some minor repairs he saw while he was replacing the unit.

Eric the owner is hands on unbelievable OWNER all these other crooks could take a lesson his pricing is very fair the two(2)technicians are the best surpass any work have done previously Ramon knows your Radiant Heat A-Z was so smart so honest I figure he saved me $5000! Then Adam the HVAC technician again spot on! Call Eric you will be beyond satisfied!