Thornapple River Plumbing

Here is the honest experience working with Thornapple Plumbing, the good and bad. They responded promptly to our inquiry and fit us in the very next day to install a fridge water line. The cost seemed to be in line with other quotes as well, which was great! I will say that the plumber did make a mistake in the install and connected the fridge water line to the hot water line and not the cold water line. However, as soon as we contacted him about the mistake, the plumber immediately took responsibility, was apologetic, and turned around to resolve the issue. Mistakes happen on any job, but its how you handle those mistakes that can really demonstrate the quality of the business you're working with. I really appreciated the plumber taking responsibility and resolving the issue immediately.

Thornapple plumbing called us 2 1/2 hours after we asked for a quote on Angie’s list (on a Sunday morning). They were very upfront with what they could and couldn’t do and then he walked me through how I could fix a plumbing issue on my own. Will definitely be calling them with further problems or if we need our water heater serviced. Also cautioned us to wait until Monday if we can to not be up charged for weekend prices.

Thornapple River Plumbing is very price competitive. Jud did our project. He communicates well, and does quality work. We will definitely use him again.

This company is the best!!! Called the night after my sump pump motor burnt out and he was out the next day. He was fast and very proficient he also did something no other plumber has even done, he ask me to take photos of the pipes for size and total sutuation. That enabled him to get the right equipment from his supplier so no mistakes or delays. He was out to us within one hour after our confirmation call and did an amazing job. Judd and Thornapple arer the only plumbers i will ever use again!!

“Judd the Plumber” (his words) gave me a call to say he doesn’t do gas line installs as he’s not licensed for that kind of work. That, alone, gives me reason to consider him for any future (not gas line) plumbing I will need to fix or replace.